Horrible Support

I have now tried for over an hour to get a call back for an xbox issue. The system is now saying I've reached my call back limit and I've received zero calls. You can't call in directly as it hangs up on you saying they've gone online. I can't get past the virtual assistant. How can a company this big be this broken for customer support.

How can I get past the assistant an actually speak to someone?

:)