Hood outlaws and legends not working

If your Xbox One gameplay experience is slow or your game is lagging, it could be due to your network speed, wireless interference, or other factors. To troubleshoot the problem, run the tests and steps in the Xbox One Slow Performance Solution. Select Learn more to go directly to the troubleshooter.

However, if you are still encountering issues with your game and you'd like a refund for it, All you need to do is go to Request an Xbox refund | Xbox Support, sign in using the account that made the purchase, select the item you want a refund for and then request the refund.

After your refund request is approved it shall take from 3 to 5 business days for your money to be back.

If you mean that you can't play the game I highly recommend checking this link Troubleshoot game issues on Xbox | Xbox Support

it was released on the 7th may, i would try and delete and reinstall it.

Hello, according to your explanation I will need you to follow those troubleshooting steps:

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Depending on the developer, not all bonus content is sharable. Sometimes, it is just access to the game that you can get while bonus items might only be for the purchasing account.