Home Xbox won’t stay connected

I tried this method and it won’t stay connected for more than a second.

Hi Walter, my name is Jhon, and will be a pleasure help you

Do the controllers you are using use batteries?

Best regards
Jhon

and it disconnects only through bluetooth? Have you already tried using them directly connected with cables and the same thing happens to you? How much time do you have with them?

My elite controller does not have replaceable batteries, but my regular controller has AA batteries. both have the same issue

Hi Zb14! My name is Ricardo an independent advisor ready to help you with this situation!

First try this please

Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Plug the console power cable back in.

Press the Xbox button on your console to turn on the Xbox

if that doesn't work, Try to restore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps