Home selections can’t be accessed

So I’ve done the reset (turn box off, then back on), that didn’t seem to work.

Now, I tried to do the second reset you mentioned, but it will not let me do so. Keeps stating I need to be online to do so. It sent me to set up a network, as if I wasn’t connected. Even on home screen, I just noticed, it says : connect to the xbox network.

I just played a match, I have no idea, what I’m not connected to, where!!!

Any chance you had a power cut whilst your console was powered on? My dashboard showed the same as yours the other day when there was a power cut whilst I was gaming....after some searching, I found that the console date and time had messed up and the date was showing December 2019 (strange in and of itself given the console was, presumably, manufactured in 2020)...soon as I changed it to the correct date and time it resolved itself so may be worth checking the date and time settings on your console

Hello @CrazyCajun69! I hope that you are doing well today!

Please go ahead and do a hard reset and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and turn on the Xbox.

If that doesn't help then you will need to try out a soft factory rest.

1. Press the Xbox button to open the guide.
   
2. Select System > Settings > System > Console info.
   
3. Select Reset console.
   

Make sure to select "Keep my games & apps" and have the correct email and passwords for all of the profiles plus your WIFI password ready if you connect wireless because you will need to re-add all of the account's that were on the Xbox and re-connect to your network during the reset.

I hope that you are doing well!

So I’ve done the reset (turn box off, then back on), that didn’t seem to work.

Now, I tried to do the second reset you mentioned, but it will not let me do so. Keeps stating I need to be online to do so. It sent me to set up a network, as if I wasn’t connected. Even on home screen, I just noticed, it says : connect to the xbox network.

I just played a match, I have no idea, what I’m not connected to, where!!!

Hi
WiseOleMan,

Thank you for the update. Try out the following solutions:

Go ahead and do a
hard reset and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and
turn on the Xbox.

If that doesn't help then you will need to try out a
soft factory reset.

1. Press the Xbox button to open the guide.
2. Select System > Settings > System > Console info.
3. Select Reset console.

Make sure to select "Keep my games & apps" and have the correct email and passwords for all of the profiles plus your WIFI password ready if you connect wireless because you will need to re-add all of the account's that were on the Xbox and re-connect to
your network during the reset.

Let us know the results!

Hi
WiseOleMan,

I'm sorry to hear that you've tried that and still having issues. At this point, you may need to send in your console for repair, which is in-warranty if it is only 5 months old. I recommend further troubleshooting with Xbox customer support to talk over
what other options you may have available or help with the console repair order. You can also get more assistance with console repairs by reading this support guide: "Getting
your product serviced".

Request Callback Steps

1. 
   

1. 
   
   1. Contact us here
   2. Select Xbox One
   3. Select See other options
   4. Select Payment & billing under Account management
   5. Select show contact options and go to step 4
   6. Select request a call from support if available or there should be a number for you to call

We will also be locking this thread since there are no further solutions to be discussed with this issue that hasn't already been suggested on this thread. Feel free to come back anytime there are any other questions or concerns.

Thank you.