Home Screen is Black

Discus and support Home Screen is Black in XBoX on Consoles to solve the problem; I have a Day One Edition Xbox One. Last night, I did an update for it. Relatively large, like 775 MB. Since that update, my home screen is black. If... Discussion in 'XBoX on Consoles' started by Harv42, Mar 21, 2018.

  1. Harv42
    Harv42 Guest

    Home Screen is Black


    I have a Day One Edition Xbox One. Last night, I did an update for it. Relatively large, like 775 MB.

    Since that update, my home screen is black. If I push the Xbox Guide button, I see a brief grey tint to the screen and it goes away. I cannot hear any sound in case my cursor is moving around despite not being able to see anything. If I hold the Xbox Guide
    button, I get the "Turn off Console" prompt just fine. No fade to black. This also eliminates it being an HDMI connection issue.

    I have Googled this and saw a lot of talk about the Black Screen of Death. But this was happening several months ago and my console has updated several times since those reports were coming in.

    Hard/cold reset did not work. I even unplugged the power and let it sit overnight.

    Putting a movie/game disk in the drive did not work.

    I cannot put it in Offline Mode because I cannot see the guide to get me there.

    Any other ideas?

    :)
     
    Harv42, Mar 21, 2018
    #1
  2. RainWolf8
    RainWolf8 Guest
    home screen issues

    Anytime my xbox is on home screen the screen will go black and only command I got is home button on cotroller to bring up side bar

    I can pick games and stuff off that but anytime I go to actual home screen it goes back 2 black how can I fix this?
     
    RainWolf8, Mar 21, 2018
    #2
  3. How to remove tile from Home screen ?

    I installed Netflix and later uninstalled it. But netflix tile is still is the home screen in a black tile. I installed and uninstalled again. But the black tile with netflix in it is still displayed in home screen. How to get rid of it ?
     
    ChakriCuddapah, Mar 21, 2018
    #3
  4. StyleeDJ
    StyleeDJ Guest

    Home Screen is Black

    I have exactly the same problem with my Day One Edition too., after spending all evening yesterday with online support, they are telling me I have to send it back to them to be repaired and I will have to pay £86 repair fee.

    Doesn't seem fair considering it was their update that broke the machine, and its only affecting Day One editions which are usually owned by the most loyal Xbox owners, but have been buggy from the start!
     
    StyleeDJ, Mar 29, 2018
    #4
  5. Jab73 Win User

    Black screen on Home screen

    I don't know if this will be helpful for anyone but I went through all of the methods to get my screen back to no avail. After months and months of the black screen of death, the problem seemed to be, at times, related to my television. I changed the setting
    in my television menu to turn off the "video noise reduction" setting and the "dynamic light control" (DLC) setting. So far this seems to have eliminated the black screen issue. I suspect it was my noise reduction setting that was reading something from the
    Xbox One as "noise" and blocked video content. I hope this helps at least some people with this problem.
  6. M3tal Daz3 Win User

    Black screen on Home screen

    This issue often is caused by corrupted data in the console which prevents the home screen from loading correctly, this can often be fixed by a factory restore. Now as you can't actually access the settings to do this there is a way to restore to factory
    defaults using a USB flash drive.

    If you visit the offline system diagnostic support page you can download the Restore Factory Defaults file:

    support.xbox.com/.../offline-system-update-diagnostic-tool

    Read through the process of formatting the flash drive etc thoroughly and follow the instructions as if you were doing a system update but using the file you downloaded you may find that your console will then boot correctly.

    Hope this helps you!
  7. SpiralOut46and2 Win User

    Xbox one wont load

    Is it just a black screen that you get? Not sure if it's the same issue, but I get this sometimes as well. The way that I get around it is that it will still let me press the Home button on the controller, which will bring up the side bar menu on the left
    side of the screen, over the black screen. I'll then select Home from the menu, and it will freshly load the Home screen on the Xbox and there is no more black screen. Hopefully that works for you as well.
  8. StyleeDJ Win User

    Home Screen is Black

    I have exactly the same problem with my Day One Edition too., after spending all evening yesterday with online support, they are telling me I have to send it back to them to be repaired and I will have to pay £86 repair fee.

    Doesn't seem fair considering it was their update that broke the machine, and its only affecting Day One editions which are usually owned by the most loyal Xbox owners, but have been buggy from the start!
  9. lzyazn Win User

    Latest update seems to have renedered my console useless. Any suggestions.

    This exact problem happened to me. I just updated and boom just black screen instead of home screen. I click report a problem and it goes to open the app then black screen. I put in a disk and loads up the game screen and then black screen.
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Home Screen is Black

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