Home Screen and Xbox.com GWG not recognizing my Gold status

Discus and support Home Screen and Xbox.com GWG not recognizing my Gold status in XBoX on Consoles to solve the problem; This first started a few weeks ago when I signed up for a $1 month of gold promotion. For that whole month of gold, my xbox one still showed the "join... Discussion in 'XBoX on Consoles' started by Hayes LSU, Jun 2, 2016.

  1. Hayes LSU
    Hayes LSU Guest

    Home Screen and Xbox.com GWG not recognizing my Gold status


    This first started a few weeks ago when I signed up for a $1 month of gold promotion. For that whole month of gold, my xbox one still showed the "join now" and later the gold is about to expire tile instead of the games with gold tile on my home screen.
    Also, on xbox.com, the games with gold page also had "join xbox live" links instead of download links. Now, after that month subscription has expired, I just bought a 12M prepaid code, and the same thing is happening. I can fully use all xbox live features,
    and if I search a games with gold title, I can download for free, but as I mentioned before, on my home screen and xbox.com games with gold page, it is still prompting me to join xbox live. Any suggestions?

    :)
     
    Hayes LSU, Jun 2, 2016
    #1
  2. ngocphi
    ngocphi Guest
    Can't download free gwg

    You arent gold that's why

    If you're are using a 48hour tor 14day trial that's why it doesn't change your status to gold only temporary multiplayer access

    If you are using home gold

    Only the primary accounts can use the website for gwg games
     
    ngocphi, Jun 2, 2016
    #2
  3. Unable to sign in a guest

    If it was only in CoD, then it may be the game if not, try deleting and re-downloading your gamertag, the console may be having an issue recognizing your gold status.
     
    White Devil16, Jun 2, 2016
    #3
  4. Home Screen and Xbox.com GWG not recognizing my Gold status

    Did you make sure that your account actually is the one that has the gold subscription? On the forums you're showing as a silver member.

    You can check your active subscriptions right here
    account.microsoft.com/services
    however if you're certain that you redeemed the membership on this account which you're posting on the forums with, then I'd suggest contacting Xbox Live Support via phone

    You can do so via
    support.xbox.com/contact-us
     
    FearedNightmare, Jun 3, 2016
    #4
  5. FearedNightmare Win User

    Home Screen and Xbox.com GWG not recognizing my Gold status

    Did you make sure that your account actually is the one that has the gold subscription? On the forums you're showing as a silver member.

    You can check your active subscriptions right here
    account.microsoft.com/services
    however if you're certain that you redeemed the membership on this account which you're posting on the forums with, then I'd suggest contacting Xbox Live Support via phone

    You can do so via
    support.xbox.com/contact-us
  6. ngocphi Win User

    Can't download free gwg

    You arent gold that's why

    If you're are using a 48hour tor 14day trial that's why it doesn't change your status to gold only temporary multiplayer access

    If you are using home gold

    Only the primary accounts can use the website for gwg games
  7. NxtDoc1851 Win User

    Some questions

    I find the Xbox One home screen a bit more simple. Compared to the Xbox 360 dashboard, it feels similar. While they are different the tiles are obviously feel familiar.

    While the GwG tile is right at your home screen I have to agree with the OP. There should be a GwG/DwG area in the store
  8. ChawkTrick Win User

    Items not boosting discovery in Dark Souls BC on XBO.

    Same concern here and would appreciate some kind of response from Support on this, at least for clarification. The Covetous Gold Serpent Ring has no visual change on the status tooltip screen - currently, whether I have the ring on or off, my item discovery
    sits around 200.

    However, underneath my stamina bar, there is a gold little serpent showing the game recognizes my use of the ring. Is item discovery being properly boosted or is the game not actually recognizing that I have the ring on?
  9. Legendgenesis Win User

    Games with gold TGC2019?

    Unfortunately when you let your Gold subscription lapse you lose access to any XBox One GWG titles you may have downloaded. 360 titles you get to keep regardless of account status.

    If you restart your gold subscription you will regain access to all your GWG titles.
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Home Screen and Xbox.com GWG not recognizing my Gold status

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