Home Not Loading

I am having the same problem since the Feb. update. It happens every day. I just have to keep restarting my Xbox until it decides it wants to load up and actually wants connect to Xbox Live.

Follow these steps for a possible solution:

1. 
   Turn off your Xbox completely doing a hard reset.
   
2. 
   Turn on the Xbox by Holding the Sync button on your Xbox, eject disk button, and power button at the same time.
   
3. 
   Keep holding until you hear a second power up noise then release.
   
4. 
   A screen should pop up where you can click factory reset Xbox, click on it.
   
5. 
   Then you should have the option to completely reset your Xbox deleting everything or factory reset but keep all your games downloaded.
   

Hi Alison,

Thanks for reaching out to us in the forums for this issue. I'm sorry to hear about the issue with the Xbox One Black screen.

I suggest to try the troubleshooting article : Troubleshooting
a blank TV screen or monitor while your Xbox One is on.

If none of these solutions resolved the problem, your console may need to be serviced. Go to
Device Supportto submit a repair request.

Give the troubleshooting a try and please let us know the results!

Hope this helps.

Hey there Iron!

I can see from your
Xbox Live profile that you've played some Xbox One games since you posted. Are you still having issues or are you good to go?

Let us know!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.

No. The game appears to load, the home screen comes up but within 3 or 4 second it stops loading