Holding the Xbox button on my controller causes it to open a friend's profile.

That's very weird. Are you a member of the preview program?

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

It may be possible that your friend's account is no longer set as Home Xbox on your console so kindly make sure it's still set as Home Xbox by following the steps below;

1. Press the Xbox button to open the guide.

2. Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

3. Select Make this my home Xbox.

If it's still set as your Home Xbox, try to resync your friend's Xbox profile to your console by following the steps below. Make sure that you know his account logins before doing these steps.

REMOVE PROFILE:

To remove a profile: From Profile & system, select Settings > Account > Remove accounts. Select a profile, then select Remove.

POWER CYCLE CONSOLE:

To restart your console: Press and hold the Xbox button on your controller, and then select Restart console > Restart. To power cycle your console if it's frozen: Press and hold the Xbox button on your controller for 10 seconds. Then press the Xbox button on the console or on your controller to turn your console back on.

RE-ADD PROFILE:

To add an Xbox profile to a console, press the Xbox button to open the guide and go to Profile & system. Select Add or switch, and then select Add new and follow the instructions.

Hi Joseph, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your controller pairing.

To unpair it, press and hold the pair button on top of the controller for a few seconds until it vibrates twice.

Then, pair it again.

Turn on your controller by pressing and holding the Xbox button.

Press and release the Pair button on the Xbox.

Within 20 seconds, press and hold the controller’s Pair button a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times.

That means it's searching for a console.

The Xbox button stays lit once it's connected.

If that still does not work, please, follow these steps:

On your Xbox console, press the Xbox button to open the guide, and then:

Go to Profile & system > Xbox Support > Get help > Help topics > Hardware & networking > Controllers > My Xbox controller has connection issues after the last update.

Select Check your controller’s firmware to open the controller firmware reversion screen in the Xbox Accessories app, and then follow the instructions in the app.

I hope this helps.

Hi EricMånsson, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your controller pairing.

To unpair it, press and hold the pair button on top of the controller for a few seconds until it vibrates twice.

Then, pair it again.

Turn on your controller by pressing and holding the Xbox button.

Press and release the Pair button on the Xbox.

Within 20 seconds, press and hold the controller’s Pair button a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times.

That means it's searching for a console.

The Xbox button stays lit once it's connected.

If that does not work, reset your Console Mac Address:

Press the Xbox button to open the guide.

Select Profile & system, then Settings.

In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear.

Restart your console. Press and hold the Xbox button in the center of your controller to open the Power Center.

Select Restart console and then select Restart.

(If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

Sign in to your console.

I hope this helps.

Hi Vengeful,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues setting up the toggle hold of your Elite 2 controller when it comes to paddles. To make sure that what you are experiencing is not related to a software bug, please ensure that your controller and Xbox accessories app are both up to date.

On an Xbox console, press the Xbox button to open the guide and then select Profile & system > Settings > Devices & connections > Controllers & headsets. Select “…” under the controller that you're troubleshooting to check the firmware status.

On a Windows PC, you can do this by installing the Xbox Accessories app from the Microsoft Store, and then connecting the controller while the app is open.

To assign a toggle hold:

Open the Xbox Accessories app.

Choose your Xbox Adaptive Controller from the list of accessories, and then select Configure.

Choose a profile to edit or create a new profile.

Select Edit, and then from the Mapping tab select the icon or letter for the button or input you’d like to configure.

Select Enable toggle hold for Primary or Enable toggle hold for Shift.

Back out with the B button to save your changes. (An arrow icon will appear over the configured button to indicate that it has been assigned the Shift function.)

Regards,

Alvaro