Hola[Translation-Hello]

Beunos dias

No estoy seguro de qué problema está buscando una solución. ¿Podría proporcionar más de una descripción?

Gacias

[translation- Good days

I'm not sure what problem you're looking for a solution. Could you provide more than one description?

Thanks]

Hello sebastianpino nina,

Thanks for posting on the Xbox forums. We need a little more information to make sure we provide the correct solution. What is the issue that you are experiencing? Is there an error code or error message that appears when the issue occurs? Which troubleshooting
steps have you attempted thus far? Be sure to let us know the results sebastianpino nina!

Please don't post personal contact information in the Forums. This is for your protection and privacy. For Xbox Support in your region, visit
this link.

Translating to Spanish using bing.com/translate:

Por favor, no publiques información de contacto personal en los Foros. Esto es para su protección y privacidad. Para el Soporte técnico de Xbox en su región, visite
este vínculo.

Hi Hadysmar,

Thanks for reaching out to us in the forums with this issue. Is it possible that your account is listed as a child account, rather than an adult account? If so, then you would need to gain permission from the adult account.

Age verification for parental consent

Another possibility is that it is age restricted due to the limitations set by the developer of the game. Would you be able to provide further information, such as the code or message you're receiving and the name of the game you're attempting to download?

Thanks, we hope to hear back!

Hi there RoxanaPuertas

Sorry what issue are having? I can use a translator via text so I can assist you that way.

Translated for OP

Hola RoxanaPuertas

¿Lamentas qué problema están teniendo? Puedo usar un traductor a través de texto para poder ayudarte de esa manera.