Hogarth preorder incorrectly

Razzleraz Raz · Jan 29, 2023

I ordered this by mistake.

I would like to cancell and get a refund please.

As it is pre ordered

Thanks

:)

Francia J.

The refund will be automatic if you have been charged.

Razzleraz Raz

Hello

There is no option for refund

Thanks

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can cancel the pre-order by signing in to https://account.microsoft.com/billing/orders, if you have been charged it will be automatically refunded since the game is not yet release.

iDzZ x Renegade

Many thanks Hogarth, logically i assumed as much, but i needed to pose the question to see what other people thought.

again thanks.

TipsyDarkmage

Hi, No this did not work. I think the issue is with the store. If I go to the MS store on pc and check the listing, it shows only holding the main game and not the preorder and delux content. The product linked to preorders seems to have been done incorrectly, so preorders of the deluxe edition only link to the standard game when going to download the delux preorder. If you check reviews in the xbox store you will see that all customers who have preordered the delux version have only received the standard version. I think the preorder and delux content will need to be applied to the accounts of preorder customers or they will need to be refunded for the add on's so they can then purchase them from the store again once they have been refunded for the missing dlc.

Hogarth preorder incorrectly