Ho2 can I get in touch with a real person at microsoft?

ASHER blue · Apr 1, 2025 at 5:33 PM

I am needing to talk to a real person that can help me with a refund here the thing for the past 3 or so months I've been playing owned games through cloud gaming on my Xbox one s every single day so today I bought another game that was added to stream your owned games using cloud I was so excited to play the game but to my surprise when I go to play it using cloud gaming I can't it not showing cloud gaming so I thought maybe I bought the wrong game so I got refunded so I went to play 7 days to die using cloud gaming on my Xbox one s but I can't I literally been playing 7 days to die every single day last month using cloud but today I can't play any game that in the owned library on console so I want to get my money refunded for all the games I bought in the last few months and get refunded my game pass ultimate im done with gp after and if I get refunded

:)

ASHER blue

Which topic should I say I pick to get a call back i tried a few of them but a call back was not available for any of them

[EX]

Hi,

before you contact MS a question: Is the Game Pass sub still active ? Cause you'll need it to play online in the cloud.

If your answer is NO then you know now why it's not working anymore.

If your answer is YES then go to the Microsoft contact us site of your country and search a topic where you can request a call back from the support. (the topic must not fit with your issue). But first you should ask for help, maybe they have an idea why it's not working anymore.

Vardagul

Hi Cody! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

If you haven't tried to submit an account recovery request, I would suggest that you please try to fill out this form. When you do, please take your time to provide accurate answers to the questions asked on this link:

https://account.live.com/acsr

Please wait for at least 24 hours after submitting the request to get a response from Microsoft.

Just a friendly reminder that we are Microsoft users just like you in this community. We are not Microsoft employees and we do not have access to your account or any tools to manage it.

For further assistance, you can contact their Xbox Live Chat Support. Here's how:

1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
2. Click on the "Contact Us" button on the right of the screen.
3. Select the issue you need help with and click on the "Next" option.
4. Sign in to your Microsoft account.
5. Follow the prompts to connect to a live chat agent.

If you are unable to contact Xbox support due to having no account, try to use a different Microsoft account or create a new one at https://account.microsoft.com.

Kind Regards,
Darhlene

Pranav Mukim

I am facing the exact same issue. Same controller, similar incorrect warranty information on Microsoft website, similarly unable to get in touch with a real person. Were you able to find a way to get in touch with them?

Janet_C

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I'm happy to help you today.

Technical support and customer service do not have access to information about bans or suspensions, nor do they have the power to remove or enforce them.

All this information is managed by a special team, you can check more details of your situation through this link.

https://enforcement.xbox.com/

If you still want to contact a support agent after knowing this, you can do it through the contact page

https://support.xbox.com/contact-us

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Ho2 can I get in touch with a real person at microsoft?