HMM...Something went wrong when redeeming my gems.

same problem here!! :/ just for 500points.

had the same issue. Got it to work by by putting a different email and declining to be featured. Don’t know if that’s what fixed it or just got lucky.

I am not able to redeem the 10k credits with my gems. It says something went wrong when I try. I have over 2,000 gems and I would like to spend them on something worth wild, not add-ons or other things. Not sure what is up with the claim process, but it
seems to not go through.

Hello SorryAmmomagnet,

Due to a large amount of user's claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago and they are currently pending on your MyRewards page. From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.

Something went wrong when redeeming live gold code