Hize una compra, salió error pero me cobraron igual[Translation-I made a purchase, it got...

Hi Enzo,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Hola Antonio

Podría revisar de igual manera en su historial de pedidos si hizo una compra de "DLC" a su juego anteriormente mencionado

[translation-Hello Antonio

You could similarly review your order history if you made a purchase of "DLC" to your above-mentioned game ]

Buen día ya revise el historial de compras pero no sale ninguna de 3.000.

El dinero me lo cobraron justo cuando agregue la tarjeta como método de pago

__________________________________

[Translation - Good day and check the history of purchases but does not leave any of 3,000.
The money I was charged just when I add the card as payment method]

Hola! Ya no debes de tener problemas para la compra, el día en que tu posteaste esto había una falla en compra y uso de contenido, pero ya está arreglado. Saludos

[Translation - Hello! You should no longer have problems for the purchase, the day you posted this there was a failure in buying and using content, but it is fixed. regards]

a mi igual me viene pasando desde ya hace una semana, volvi a intentar hacer pagos de suscripciones pero sigue mandando a asistencia de microsoft

[Translate]

I've been going for a week now, I've been trying to make subscription payments but it's still sending microsoft support