Hitron: Xbox Live shows as not connected when internet is connected

Hitron (Modems/Gateways): Xbox Live shows as not connected when internet is connected
Hi lidstrom,

I'm sorry to hear the issue is persisting. If the network connection shows up to be good with an open NAT and services being and there's no error showing up if you perform the Test multiplayer connection. Then
We suggest (if it hasn't already been done) a reset of the console
since the problem might be on the actual OS of the console so try out the

Soft Factory Reset(while keeping games and apps) this won't un-install any games or apps.

Before resetting your console make sure of the following:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  
  
  

Once the setup is complete it will ask if we want to keep settings or manual setup let's do
manual setup.

Give it a shot and let us know of any changes!

:)