Hitman 1 Definitive Edition

Discus and support Hitman 1 Definitive Edition in XBoX Games and Apps to solve the problem; Hello, I need help with my copy of Hitman 1 Definitive Edition. I spoke with Robert 4 days ago and I haven't heard back so I am posting here hoping to... Discussion in 'XBoX Games and Apps' started by Keith whatever, Jun 15, 2019.

  1. Keith whatever
    Keith whatever Guest

    Hitman 1 Definitive Edition


    Hello,

    I need help with my copy of Hitman 1 Definitive Edition. I spoke with Robert 4 days ago and I haven't heard back so I am posting here hoping to get a quicker resolution.

    I redeemed the code that came with my physical version of Hitman Definitive Edition and Robert verified that I had "purchased" Hitman Definitive Edition: https://www.microsoft.com/en-us/p/hitman-definitive-edition/c4bs3zwf6qwk/0001?lc=1033&wa=wsignin1.0&activetab=pivot%3Aoverviewtab

    The problem I have is that I only own/received from the Xbox marketplace the 4 items in the "In this bundle" section; Episode 5, Episode6, Anniversary outfit and the Summer Bonus Episode.

    It is my understand and based on the description on the marketplace:

    Description
    HITMAN - Definitive Edition brings together all of the episodes and locations from HITMAN Season One, plus the Patient Zero bonus campaign and Game of the Year content. All of the Escalation Contracts, Featured Contracts and Challenge Packs are also included
    in the Definitive Edition! As Agent 47, you will perform contract hits on powerful, high-profile targets in an intense spy-thriller story across a world of assassination.

    as well as the IOI site: https://www.ioi.dk/hitman-de-release-notes/

    that I should own/receive everything in the "Works with" section which includes all of Season 1 content as well as GOTY content.

    It seems to be a glitch on the marketplace. For example if I uninstall Episode 6 and I visit the marketplace on my XBOX I am given the option to "Install" the episode again since I own it. However if I do the same with episodes 1-4 I am greeted with the
    message something along the line of I can download the episode for now or buy it to own it which reinforces my theory that I do not own the Season 1 content advertised in the actual description.

    This is causing havoc with Hitman 2 and legacy episodes since I cannot get and download the Legacy GOTY content, which is a different product than the plain Legacy content which only covers episodes 1-6 and none of the bonus episodes.

    It's a weird issue and I need help resolving it. As I said Robert confirmed that I own and redeemed the Definitive Edition but what I received is not what is described on the Marketplace and/or IOI's site.

    Thanks for any help.

    Keith

    :)
     
    Keith whatever, Jun 15, 2019
    #1
  2. XBF Brad A Win User

    Hitman 1 Definitive Edition

    Hi Keith,

    Did they ever send you an email? you can reply to that. If not you will have to request a call from support.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  3. Keith whatever Win User

    Hitman 1 Definitive Edition

    Hello Brad,

    How can I contact him? The chat option is no longer available. My only options are to post a question here or talk to a gamer. Can you provide a link or phone number for support?

    - Keith
  4. XBF Brad A Win User

    Hitman 1 Definitive Edition

    Hi Keith,

    We recommend to get in touch with Robert. Support will be the only ones to assist you further with this. We do not have the tools on the forums for this issue.

    Thanks,

    Brad
  5. Keith whatever Win User

    Hitman 1 Definitive Edition

    Brad,

    No I never received an e-mail so that's why I'm trying to follow-up here. When I tried on Wednesday night there was no chat option so I phoned and received a call. But the call dropped after about 5 minutes and no one called again. I followed your instructions
    earlier and as I said my options were to "Talk to a gamer" or "post in the Community" which are not helpful in my situation. Now the chat option is back so I will try that again.

    I haven't needed help before so I wasn't aware that support is a roulette wheel and their is a massive barrier to me getting any help. Bizarre.
  6. CaesarElite Win User

    Problem about Hitman 1 Definitive Edition

    Thank you all for your kind support.

    I have solved following your suggestions. In particular, I have uninstall one mission (Paris in my case) and I have re-install it directly via the pop-up ''contento scaricabile non installato'' (see the picture in my original message) --> ''vai a Xbox game
    store''.

    After the installation, all packages work properly.

    Thank you all again.
Thema:

Hitman 1 Definitive Edition

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