High Ping over 200

My Xbox one is connected by ethernet cable with Internet. From two weeks only on xbox i have over 200 ping. I checked my internet speed on computer and there i have 50 ping or less. What should I do to reduce ping? I can't play online cause of this ping.

:)

 

high ping

Hi CleanCalf366551 there is a few things you can do the first thing I suggest is to go to your network and run a network detail stats test this will be a screenshot of what youre running at that very moment compare it to speed test you do on your computer
you use Speedtest.net that's a good site to use. Look for three things

DOWNLOAD SPEED compare to your speed test (keep in mind this can be a little lower than what youre getting from your pc usually in a window 10 to 15 down from your what you get on your pc)

UPLOAD SPEED This should not be higher than your download speed

PACKET LOSS THIS SHOULD BE LESS THAN 2%

once you do this Go offline on your console and power down for 30 second and make sure it plugged into the outlet not a power supply as xbox one have a built in power supply

if this doesnt work check your updates go to system, console info and update , and then update look for latest update status see if the update is successful if it is not and it has failed you will need to reset your console don't worry you can reset and
keep your games and apps so you don't have to reinstall everything! only thing you need to ensure is that you have your email and pass handy before you do that step

This usually resolve the issue if not then look into opening your ports on your router

https://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live remember everything is controlled by your router (its like your car (xbox) if the gas (network) has water (block ports) your car isn't going to run very well)

Xbox Live Connection Help | First Time Xbox One Connection | Xbox One Help

good luck!

 

High ping?

Hey there Aubanater.

To check, has your ping always sat at that level? An issue like that is generally going on your network provider's side of things. If you haven't already tried, from a PC, please run this
Network Speedtest and let us know what kind of Ping you're seeing on that side.

 

Hey there CleanCalf366551,

Sorry to hear about the slow network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number

That information will help us determine the next best steps. Thanks!

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