High Ping in games, but internet test says otherwise

Discus and support High Ping in games, but internet test says otherwise in XBoX Games and Apps to solve the problem; I’ve been getting very high ping (90-100) in Fortnite. I’m connected to the right server and it says i should be getting 30. I’ve done everything I can... Discussion in 'XBoX Games and Apps' started by InstinctsON, Jan 11, 2024.

  1. InstinctsON
    InstinctsON Guest

    High Ping in games, but internet test says otherwise


    I’ve been getting very high ping (90-100) in Fortnite. I’m connected to the right server and it says i should be getting 30. I’ve done everything I can and I’m starting to think it’s my Xbox since it’s happening on all of my accounts, not just my main account. My internet tests say I should be getting 30 as well and I’m very confused. PS this only happens to me out of all of my friends and I play on NA-WEST

    :)
     
    InstinctsON, Jan 11, 2024
    #1
  2. InstinctsON Win User

    High Ping in games, but internet test says otherwise

    If you have any other advise I’m listening
  3. Rodrigo Oliver Win User

    High Ping in games, but internet test says otherwise

    Hi InstinctsON, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, try clearing your MAC address.

    Press the Xbox button to open the guide.

    Select Profile & system, then Settings.

    In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear.

    Restart your console. Press and hold the Xbox button in the center of your controller to open the Power Center.

    Select Restart console and then select Restart.

    (If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

    Sign in to your console.

    Then, also change your connection DNS:

    Please, follow these steps:

    Go to Profile and System > Settings

    In the Settings menu, select General > Network settings.

    Select the network you're connected to, then select Advanced settings > Manual

    On the DNS field, input these:

    Primary: 8.8.8.8

    Secondary: 8.8.4.4

    Save settings.

    I hope this helps.
  4. Rodrigo Oliver Win User

    High Ping in games, but internet test says otherwise

    You can try to contact your Internet Provider and ask them to do a checkup on your connection and possibly set the DMZ for your console as well.
  5. InstinctsON Win User

    High Ping in games, but internet test says otherwise

    I have an open NAT already, and my router is in the living room so an Ethernet cable won’t reach my console ( I have a series s btw if that changes anything). My bad, I didn’t read the whole article, but I have no clue what router type mine is and I have no clue on how to check so I’ll just wait for it to fix itself ig
  6. InstinctsON Win User

    High Ping in games, but internet test says otherwise

    Thanks for the advice, but It didnt work.
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High Ping in games, but internet test says otherwise

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