High Packet Loss

I recently got an Xbox one for Christmas, and everything was working fine until a few days ago. I received a message saying that I could not connect to the online servers and so I ran the multiplayer test and it says I have 100% packet loss. I honestly have
no idea what this means and I've received conflicting information whether or not it's on my side, or on Microsoft's so I was hoping someone would be able to help me out. This only started recently, it worked fine on WiFi in the beginning, but then it randomly
stopped working. I am unable to keep it permanently connected to the router via Ethernet cable, but I just don't know what is going on with this. I tried everything the Microsoft help said to do with the router and everything and nothing has worked. Any information
about what I can do to fix this would be greatly appreciated. Thanks!

:)

 

High packet loss

ditto for 100% today. no clue what happened.

 

High Packet Loss

I have posted in this thread 3 times and still have received zero help makes no sense xbox1 is some ***. Looking like I just wasted a lot of bread!

 

Could you please provide us with some information about your environment?

 

First thing to try would be a hard reset.

Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational test
for results.

 

I am in my room, and nothing separates the xbox from the router besides walls. But even right next to each other, I still have the high packet loss. I am trying the hard reset now.

 

Okay, would you also provide this information. I meant to include it on the earlier post. Of course if the hard reset works we won't need the information below.

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many Xbox 360 and Xbox One consoles are connected to this router?:

Wired or Wireless (for each console):

Things you have tried:

Is UPnP Enabled? Yes/No/Unknown:

Do you have a NAT error? If so, what is your NAT type?:

Any Error Codes you encounter:

Who is your ISP? (Internet Service Provider):

 

USA, Marlborough, MA, 01762

Modem/Router brand & model number: Comcast XFinity Technicolor TC8305C

How many Xbox 360 and Xbox One consoles are connected to this router?: Just the one

Wired or Wireless (for each console): Wireless

Things you have tried: Hard reset, resetting router, all the suggestions given by the Microsoft support.

Is UPnP Enabled? Yes/No/Unknown: Unknown

No NAT error. NAT Type: Moderate

No error codes

Who is your ISP? (Internet Service Provider): Comcast

 

This is from the "known issues" page on that router .....

Known Issues

Lag and intermittent disconnections may occur, with no permanent fix known at this time. We are currently working with Comcast towards a resolution.

High Firewall settings on this device can cause a number of errors on both the Xbox One and the Xbox 360. We have seen "High packet loss" errors on the Xbox One and several potential errors on the 360 including "MTU", "Internet error", "Live connection".
Should any of these errors occur we suggest disabling or setting the firewall to low.

XB1R HADES: Update: (12/24/2014): At this time there is currently no guaranteed fix for these issues and there may not be a fix for some time. This is a firmware issue with the device and not something that Xbox can fix on our end. At this time the best
suggestion we can make would be to replace the gateway with a different brand. Currently the Arris gateways also share similar issues as well.