High Latency to Xbox Live (Routing Issue on Microsoft’s Network)

Discus and support High Latency to Xbox Live (Routing Issue on Microsoft’s Network) in XBoX on Windows to solve the problem; Issue: I am experiencing consistently high latency (193-341ms) to Xbox Live servers, even though my internet connection is otherwise stable. This is... Discussion in 'XBoX on Windows' started by iLEGACY11, Mar 3, 2025 at 8:24 AM.

  1. iLEGACY11
    iLEGACY11 Guest

    High Latency to Xbox Live (Routing Issue on Microsoft’s Network)


    Issue:
    I am experiencing consistently high latency (193-341ms) to Xbox Live servers, even though my internet connection is otherwise stable. This is making multiplayer gaming unplayable due to lag and slow response times.

    I’ve run multiple network tests and confirmed that the issue is not on my home network or ISP’s local connection, but rather an issue with how my traffic is being routed once it reaches Microsoft’s network (MSN.net).

    Network Test Results:

    ISP & Home Network: Stable (~18-22ms to Google DNS)
    Ping to Xbox Live Servers (20.70.246.20): 193ms-341ms (too high!)
    Traceroute Results:

    • Major latency spikes occur at Microsoft’s network hops (MSN.net)
    • Example:
      • Hop 6: Jumps from 15ms → 193ms
      • Hop 9: Hits 360ms before dropping back to 194ms
      • Final hop (Xbox Live server): 193-194ms
    Troubleshooting I Have Done:

    • Tried different DNS (Google, Cloudflare, OpenDNS) → No change.
    • Tested wired vs. wireless → No difference.
    • Connected Xbox directly to my modem (bypassing router) → No change.
    • Tested at different times of day → Issue is consistent.
    • Checked Xbox NAT type (it’s Open).
    What I Need Help With:

    • Is anyone else experiencing high latency to Xbox Live servers recently?
    • Can Microsoft investigate Xbox Live routing for my region?
    • If this is an issue with Microsoft’s routing, is there a way to request a fix?
    I’ve attached my traceroute and ping test results for reference.

    Any help from the Xbox team or other users would be greatly appreciated!

    Thank you!

    :)
     
  2. Hunwarrior Win User

    High Latency on xbox one

    To clear out things that all the connection is depending on the route between your ISP and the Xbox servers.

    If there is limitation of your ISP or bed routing to your Xbox server that can cause high latency.

    you can't do more than escalate the issue to Microsoft. as soon as the routing will be better and there will be enough servers in several point around the world than you'll have lower latency.

    if its so critical to you than you can try different ISP, maybe that will goes smoother
  3. Tezzerrific Win User

    cloud gaming on my android device is unplayable even though speed tests are showing I have a good connection. Any ideas?

    its not about your download rate, it is about latency and the ping rate, you can have a 1Gbps connection but if the latency is to high then it will ruin your experience, it could be the route the isp is sending your net traffic to and from the xbox servers which could be causing this issue too.
  4. VividColt332793 Win User

    Upload Speed

    run traceroute open command prompt and type in tracert xeas.xboxlive.com if you have more that 10-12 locations and you are seeing a high ping, this is what the cause of your lag could be. Also, you can see were the information is being
    sent from your network before it gets to the microsoft xbox live servers, you will see your network, then you will see abrriviations for citys and states that your information is being routed through before it gets to the MS servers. this can be handy to figure
    out if you are having and ISP issue.

    Also, if you notice it is being routed all over the place, contact your ISP and notify them that you are havign routing issues on your network I.E you live in say arizona, your information is being routed from AZ, to idaho, to virginia, then back acrossed
    the country to microsofts servers= high ping and lag. Hope this helps.

    you can find more info on running trace route on bing.
  5. Farscape247 Win User

    Help me get the right router for my xbox one

    having a descent router for the original xbox one is pretty pointless as xbox live has high latency as it is and the xbox is not the best for network connections, you won't see no difference between a standard router and a high grade gaming one.
  6. ENGL15H N PROUD Win User

    High Network Latency

    hey guys i have the same issue my download is always 124mbps download and 11.44 upload on xbox one my latency however is on 156 which is lowest upto 200 the is nothing wrong with my setup i have nighthawk r7000 router . my main issue is delay......on all
    games always that slight second behin getting round corners and dropping?? shooting peope irst and getting dropped this is not your connection when i actually started looking austrailia europe uk all the same high latency and we all know optimal gaming is
    20-150 ping /latency/ms some worse than others so if someone with lower ping is basicly gonna kill you because your slightly behind (lag/delay) and reason i belive is ...............all of us outside of the US are coonecting to xboxlive via a server all
    the way in seattle,washington dont belive go ahead and check the are no servers in uk or else were this is why because asusual xbox dnt realy care we have all spent hundreds out on their products.............servers in uk xbox we spend enough money on your
    products i have 4 of the bricks . anyway back to the point lol speedtest on sppedtest.net and ping it to seattle and i bet like mine the readings are the same my ping /latency was 160ms lol my xboxone pings 156-159 most of the time so...... xbox stop being
    cheapskates and all gamers matter not just US POPULATION we pay just if not more for all the shipping costs too ........... please fix this and get servers in uk and if not uk atleast europe!!! why thankyou for this awful service
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High Latency to Xbox Live (Routing Issue on Microsoft’s Network)

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