High Latency on Xbox

Hi

I am getting pretty high latency (132ms) on my Xbox console, but my PC which is run through the same ethernet switch never gets higher than 20 ping playing on any local servers.

I have tried power cycling my Xbox and router, switching cables, disconnecting other devices from my network and even using mobile data via hotspot. These methods have given limited or no success. I think I may also be getting some fps lag.

Is it possible there is a hardware issue with my Xbox causing me to lag? I have never had this issue until the past month or two.

Any help would be greatly appreciated.

:)

 

Is my internet speed good enough to play Xbox One ?

[quote user="GoH HellReaper"]

Is it normal that my latency is that high ?

[/quote]

The test on the xbox is apparently testing against a server in Seatle, USA which is why you are getting high latency.

 

high latency

hello



I m experience a very high latency values and packet loss in Xbox Live.

after discuss with WOT support team they told me to contact my internet provider.

so here is the data

Details about my connection:

fibrer 130mb/s dn | 12mb/s up

163 ms latency (tested)

linksys AC1200 Xbox wired.

PingPlotter software.









"response from WOT support team"

Thank you for getting back with us and providing those files!

We have thoroughly examined the PingPlotter file you've sent to us, and our diagnostics indicate that you are experiencing packet loss and high latency that will cause your reported issue.

You can see this in the "162.213.60.77" file where almost all hops after the 13th have close to 90% packet loss. The latency during this time also jumps up in the 500ms+ range.

In file "eu5-slave-101.fe.core.pw", you can see there the packet loss happens 100% every hop. There is also a fair amount of latency.

In file "us4-slave-89.fe.core.pw", you can see there the packet loss happens at almost every hop. There is also a fair amount of latency.

To prevent further connection problems, we recommend you to contact your Internet Service Provider (Customer Service is the appropriate department in most cases) by any comfortable means of communication and ask them to inform you of any current technical
problems that may affect your connection.

Your Ping Plotter file may be used as proof of your case, and we recommend you to send this file to your ISP .

"response from isp provider (virgin media)"

The usual script then...

The hops that are showing 100% packet loss are configured to not reply to ICMP requests

And the vast majority of your latency is within Telia's network- who are contracted to peer by the devs.

Not aimed at you BTW, whilst VM do have issues in some areas, it takes me to the fair that "technical" support from the people who own the infrastructure the game servers sit on is so poor.

You are relatively fortunate in that your VM end looks fine- do you have issues with other sites/servers (in which case we can dig a bit deeper for you) or just these ones?

my question is , where is the problem and who can solve it.

i m the end client paying and getting not so good service.

 

Things on your local network will always be faster ping wise. That's why you're getting 20ms ping on local servers. It has at most a couple of bounces to get to its destination.

When connecting to Xbox Live you have a lot more hops, and each one adds additional latency. I wouldn't consider 132ms ping to be high.

If you're on a Windows machine type this command: tracert microsoft.com

 

This page has some useful steps to help with slow network performance:
Xbox Live Connection Help | First Time Xbox One Connection | Xbox One Help