High Latency and packet loss

I appreciate you for sending us the photo. We encourage you to submit your issues and provide feedback to team Xbox so they can investigate this further. It would be more beneficial if you could send them a screenshot of the problem that demonstrates the 100% packet loss when playing any game.

See Provide feedback to Team Xbox | Xbox Support.

Hi Grizzle Dizzle,

Thank you for reaching Microsoft Community,

Thank you for reaching out to us. I understand that you are experiencing high packet loss and high latency issues while running network tests on your Xbox Series X|S and Xbox One consoles. I'm sorry to hear that you have tried several troubleshooting steps, but the issue still persists.

• Kindly go to Xbox Console's Settings.
  
• Select Network and Network Settings.
  
• Look for NAT Type.
  
• Please reply with a screenshot or picture of the Xbox Network.
  

If there is an error message, we may need to perform troubleshooting, for it.

Also, try connecting your Xbox console directly to your modem and run the network tests again to see if the issue persists.

You may find the articles listed below useful.

• Troubleshoot multiplayer connection errors | Xbox Support
  
• Troubleshoot NAT errors and multiplayer game issues | Xbox Support
  

The packet loss % displayed in network tests may not always accurately reflect the actual gameplay experience, especially if you are not experiencing any problems while playing games online. It's possible that the network tests are indicating packet loss due to brief network oscillations or issues with the test servers themselves.

I hope to hear back from you.

Kind regards,

Lavenia

Hi Lavenia.

No issues whatsoever with NAT type, as seen in the attachment. Never really have had a problem with that aspect before.

I am having the same problem, 100% packet loss with latency of 68 - 123. It has been going on for over a month now. It started every 3 - 5 hours, then every 1-3 hours, the end of last month it was every hour. Now its every 3 - 6 mins. I have spoken with my internet provider. I have replaced wires and modem. They have checked all the main wiring to the house. I have tested all my game consoles and the only problem with packet loss is my xbox series x and my xbox one x. I cannot play any online games. I get booted out of the game every 3 - 6 mins. I have gotten booted out to the title screen of the game. I have been booted out to the xbox home page. I have even got booted out where the system just shuts off.

I have invested a lot of money to play these games and I cannot enjoy them. I went out and bought the same games for my PS5 just so that I can play them without any packet loss. I am able to play games for hours and have no connection issues. Only problem is that 99% of my friends are on Xbox. I want to be able to play with them.

Detailed network statistics

download speed

42.41Mbps

upload speed

5,25

Packet loss

1%

MTU

1480

Latency

170m

wireless strength

100%

Thanks for that info. Please see our Multiplayer Connection troubleshooting guide as it includes steps for issues pertaining to packet loss
under "You have high packet loss". While your packet loss is not currently high, any packet loss can contribute to any network issues you're experiencing.