High contrast mode breaks prime video

Discus and support High contrast mode breaks prime video in XboX Insiders to solve the problem; If you have high contrast active on Xbox and try watching a video on prime. The video will play as a black screen and audio. The ui will still be... Discussion in 'XboX Insiders' started by /u/Laughingcadet, Jan 3, 2020.

  1. /u/Laughingcadet
    /u/Laughingcadet Guest

    High contrast mode breaks prime video


    If you have high contrast active on Xbox and try watching a video on prime. The video will play as a black screen and audio. The ui will still be visible and you can pause play ect...

    submitted by /u/Laughingcadet
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    /u/Laughingcadet, Jan 3, 2020
    #1
  2. Sgt Robbins 56 Win User

    Xbox One and Amazon Prime Video.

    I had the dark mode setting on my xbox. Turned it off and it works fine.
    Dude

    It worked! Five hours with Amazon and two hours with microsoft and nothing worked. I went to setting, "Ease of access" and high contrast.

    Strange thing is Prime video was working for the first month, then the video quite.

    Thank you!
  3. gds1972 Win User

    Xbox One not showing colors, just grayscale

  4. Socerest Win User

    Weird color change

    Hello!

    I believe you have high contrast on. I'm providing a video showing how to put it on, just when you get to the high contrast screen, put it to off.

    Video: https://www.youtube.com/watch?v=ceMQSJFgafU

    Best Regards,

    Vince
  5. Unreal Warfare Win User

    BF4 - PS4@900p, XB1@720p. BUT WAIT....

    More to the point. Why do other videos not show such a high contrast difference?
  6. PresumedYew1447 Win User

    Xbox One Not Highlighting Selections in Apps (Prime, Netflix, etc.)

    Thank you for the message. This solved my problem as well.

    To summarize (for search engine optimization purposes): using the Amazon Prime Video app on the Xbox One game console, I couldn't tell which button, option or movie was selected as I moved my cursor around the UI. On other versions of the app, selected options are filled with orange or have an orange outline around them. My problem was that on Xbox One, the buttons wouldn't be outlined in orange and I couldn't tell what was selected. From the original question, this may affect Netflix and other apps too.

    Solution (as stated by cashu2, I'm just repeating it here so others can find it): Turn off "High Contrast" mode in the Xbox Settings application.

    • Hit the Xbox Menu / Guide button (white button with the xbox logo X in it)
    • Select Settings from the menu, or go to Xbox Home and select Settings from there
    • Choose Accessibility from the main Settings menu
    • Choose High Contrast on the list of buttons on the right
    • Click the "High Contrast" drop down box (it has a little down arrow on it).
    • Change it from the current setting (there are three) to "Off"
    • Click the Apply button
    • Go back to Amazon Prime and the highlight will appear.
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High contrast mode breaks prime video

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