Hi Xbox

Will u please send me a test code for the Xbox app I'm completely lost without it I just want my app back please Xbox I've checked my information @account.live.com please send me a text code Thanks. ,

:)

 

Hi Xbox

Hey tunes124! We are aware of the issue with the Xbox App and currently working to pass information to the appropriate teams. Please post back with the following information:

1) When you say crashing on startup, are you seeing any UI before the app crashes? If so, what screen are you seeing right before it crashes?

2) Upon uninstalling and reinstalling the Xbox App, which of the following is happening?

a. Does it give you an option to sign in, and you can type in your account information before it crashes?

b. Does it go straight to the signing-in screen (a green screen with a spinner on the bottom) as if it knows your account information, and then crashes?

c. Are you not even getting any UX before it crashes?

3) If you are able to sign in before crashing (option (a) in the list above), can you please try creating a new dummy account and sign in using that account to see if it still crashes? We need to determine whether this is a condition specific to your
device or whether it is specific to your account before we can proceed further.

4) If you are willing to share the e-mail address (please do *not* send your password) that you normally use to log in with, we would like to investigate if there is anything unusual about the settings of that account.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best
info.

 

Hi Xbox!

You'll need to go through the password reset process at login.live.com (Click on "Can't access your account"), once you've exhausted ALL those options including filling out the form then you'll want to contact Xbox support if you still don't have access.
Once you've got the password rest you can register a new e-mail as a Microsoft Account at signup.live.com, then transfer your gamertag to it on your Xbox at Settings -> Account -> Account Security.