Hi Xbox

Discus and support Hi Xbox in XBoX Games and Apps to solve the problem; soon as I open the Xbox app it just crashes straight away soon as the Xbox logo comes on it sends me back to the home screen... Discussion in 'XBoX Games and Apps' started by tunes124, Apr 28, 2017.

  1. tunes124
    tunes124 Guest

    Hi Xbox


    soon as I open the Xbox app it just crashes straight away soon as the Xbox logo comes on it sends me back to the home screen

    :)
     
    tunes124, Apr 28, 2017
    #1
  2. tunes124
    tunes124 Guest
    Hi Xbox

    Will u please send me a test code for the Xbox app I'm completely lost without it I just want my app back please Xbox I've checked my information @account.live.com please send me a text code Thanks. ,
     
    tunes124, Apr 28, 2017
    #2
  3. fredgiblet
    fredgiblet Guest
    Hi Xbox!

    You'll need to go through the password reset process at login.live.com (Click on "Can't access your account"), once you've exhausted ALL those options including filling out the form then you'll want to contact Xbox support if you still don't have access.
    Once you've got the password rest you can register a new e-mail as a Microsoft Account at signup.live.com, then transfer your gamertag to it on your Xbox at Settings -> Account -> Account Security.
     
    fredgiblet, Apr 28, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    Hi Xbox

    Hey tunes124! We are aware of the issue with the Xbox App and currently working to pass information to the appropriate teams. Please post back with the following information:

    1) When you say crashing on startup, are you seeing any UI before the app crashes? If so, what screen are you seeing right before it crashes?

    2) Upon uninstalling and reinstalling the Xbox App, which of the following is happening?

    a. Does it give you an option to sign in, and you can type in your account information before it crashes?

    b. Does it go straight to the signing-in screen (a green screen with a spinner on the bottom) as if it knows your account information, and then crashes?

    c. Are you not even getting any UX before it crashes?

    3) If you are able to sign in before crashing (option (a) in the list above), can you please try creating a new dummy account and sign in using that account to see if it still crashes? We need to determine whether this is a condition specific to your
    device or whether it is specific to your account before we can proceed further.

    4) If you are willing to share the e-mail address (please do *not* send your password) that you normally use to log in with, we would like to investigate if there is anything unusual about the settings of that account.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best
    info.
     
    Mister Cizl, May 1, 2017
    #4
  5. M3tal Daz3 Win User

    Hi Xbox

    You are responsible for the actions performed from your account. Anyway try to contact xbox support to report this: (800) 469-9269 if you're in the US/Canada or
    http://support.xbox.com/contact-us
  6. TheBest1nMadden Win User

    hi xbox

    i went to sign my gamer tag kg mcfrosty and its telling i have been susended until 12/31/9999 can u please explan to me why thank you for your time
  7. GlobalWebSurfer Win User

    hi xbox

    Hey there TheBest1nMadden!



    What you will need to do is ask the Policy Enforcement Team for the reason of the suspension in this thread.

    forums.xbox.com/.../41.aspx     Also, please check the email address associated with your account as you would have been sent an email for the reason.



    Have a Great Weekend!
  8. fredgiblet Win User

    Hi Xbox!

    You'll need to go through the password reset process at login.live.com (Click on "Can't access your account"), once you've exhausted ALL those options including filling out the form then you'll want to contact Xbox support if you still don't have access.
    Once you've got the password rest you can register a new e-mail as a Microsoft Account at signup.live.com, then transfer your gamertag to it on your Xbox at Settings -> Account -> Account Security.
  9. DominumStige Win User

    Hi Xbox

    Hi!

    Check your
    order history    , select the game and verify if you can get a refund (you must have played for less than two hours).
Thema:

Hi Xbox