Hi Xbox please help I received a gift only to have code stolen

Only way for him to get a code if you gifted to him via his xbox account from your accoumt he gets it in a email connected to his ms account please check spam folder

Now if you purchased on your account there won't be a code it would be just on your account

When purchasing the gift it would-ve asked you for the receiving email

Hi I have received the gift code but doesn'twork.

Hello STX,

Thank you for your post. If a code you have received is under 25 digits it is not an official Xbox code. Please check the instructions on your receipt for steps on how to redeem your code. For more information check out this article:

Troubleshoot gift card and code issues.

I hope this helps!

Hi there Mark, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Yes, you will receive a code via email if you redeem the reward throught the Microsoft Rewards program, which you can gift to a friend if you wish. Only some rewards, such as Xbox Gift Cards, are added directly to your account without being sent a code.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hi Tmac7890! My name is Ricardo an independent advisor ready to help you with this situation!

When you gift items to a Microsoft account you will receive those items trough a message with a redeemable code, you need to redeem that code on the account that you need the items

Remember that this will only be received trough Xbox, you can't access the items on other devices, first you need to receive the items trough a Xbox console, even if the accounts are linked, you need to log in a Xbox

If you didn't receive the codes, you can find the codes in the order history of the account that made the gift