Hi Pre- order for EA FC 24 is complete , however install button not available

Hi Sibusiso! I'm more than happy to help you!

If I may ask, have you purchased the console or the PC version of the game?

If it's on an Xbox console, kindly try to perform a power cycle:

Turn off your console completely.
Unplug the cable from the wall.
Leave the console unplugged for 2 to 5 minutes.
Plug it back, and turn the console back on.

Then try to check if you can install the game.

If it still doesn't work, there could be a delay in early access due to the release in different time zones. I would recommend you wait at least 12 hours to try to install the game again.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi there! I'm more than happy to help you!

I just want to clarify, you haven't received the bonus content from the EA FC 24 pre-order or do you mean you're unable to install and launch the game in early access?

Also, did you pre-order the standard or ultimate edition for EA FC 24?

If you're playing the game on Xbox console, kindly try to perform a power cycle:

Shut down your console completely.
Unplug it from the wall.
Leave it unplugged for around 2 to 5 minutes.
Plug the console back and turn it on.

If your FC 24 bonus content is still not showing, you might need to download additional content to the game by yourself. Here’s how to do it:

Head to My Games and Apps.
Find EA Sports FC 24.
Press A to select the game.
Choose “Ready to Install” from the drop-down menu.
Select the available add-on that you wish to install and confirm.

You may also check this link for reference:

https://www.gosunoob.com/guides/fc-...roll down to the “PlayStation Store” section.

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Harry K! I hope you are well, delighted to be able to offer you my help!

If the problem is that you have not received the FC 24 game on Xbox, share with you a few steps as well as a link where you can find additional helpful information.

Go to My games and apps.
Find EA Sports FC 24.
Press A to select the game.
Choose "Ready to Install" from the drop-down menu.
Select the available plugin you want to install and confirm.

And the link is the following:

https://www.gosunoob.com/guides/fc-24-4600-points-missing-ultimate-pre-order-not-showing/

Note: This is a non-Microsoft website. The page appears to provide accurate and secure information. Beware of ads on the site that may advertise products frequently classified as pups (Potentially Unwanted Products). Thoroughly research any product advertised on the site before deciding to download and install it.

Best regards,
Daniel.

Hi Hammy! My name is Darhlene and I'm more than happy to help you!

I just want to clarify did you pre-order the ultimate edition?

If yes, you will acquire your pre-order content bonus on Sept. 22, 2023. (Ultimate Edition). It should automatically be available upon playing the game.

Also, according to the official website, only new Xbox ultimate subscribers are eligible for 1 month Xbox Gamepass Ultimate Subscription. If you had an Xbox Gamepass ultimate before you are not eligible for this promotion.

If your pre-order bonuses require a single-use code to be redeemed, you will receive that via email or in your physical copy’s box.

If you have received the codes via email, here is how to redeem it:

Enter the single-use code: Open the EA App, click on your profile, select Redeem Code, and enter the code.
Log into EA FC 24 Ultimate Team to claim your Ultimate Team bonuses.
Log into Clubs to claim the “One unlocked PlayStyles slot for Clubs” reward.
Create a Career Mode save while connected to EA servers to claim the “Additional player personality points in Player. Career” and “Five-star Coach available for hire in Manager Career” rewards.

Sources:

https://www.xbox.com/en-US/games/st...-edition-xbox-one-xbox-series-xs/9N8Z83MF7C1T

https://dotesports.com/ea-sports-fc...,the Ultimate Edition or EA Play Pro Edition.

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards,
Darhlene

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your redeemed EA FC 24 game on the wrong account.

Unfortunately, it is not possible to transfer any redeemed/purchased games, add-ons, and DLCs from one account to another.

However don't worry, you can still perform game sharing by signing into the account where the game was redeemed on your console > press the Xbox menu button > go to settings > personalization > my home Xbox > Make this my home Xbox > install the game EA FC 24 then sign out of the account.

By doing so, all of the accounts that will be using the console will be able to play the games and subscriptions under the account. Sign in to your main/correct Xbox account and launch the game EA FC 24.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl