Hi my xbox one s resolution stuck on 640 x 480 and not changed to other resolution

It will not work on any other resolution besides the lowest one (640 x 480)

Hi, Sam! thank you for reaching out.
My name is AJ, I'm an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with your console.

If you don't mind, I'd appreciate it if you could answer the following questions:

- Is this a regular Xbox One S or an All-digital Xbox One S?
- May I ask what happens when you try to change your resolution settings? is your screen turning black or displaying "No signal"?
- Have you already tried using a different HDMI port or HDMI cable on your TV/monitor?

I'll be looking forward to your reply.
Best regards.

Upon changing the Display Overrides from Auto-Detect to HDMI, the picture changed to a 640 x 480 resolution and 4K was not an available option. Interesting!

Thoughts??

Thanks again Sammy!

Given you have tried multiple monitors and cables, then it does point to your console likely being at fault. The 640x480 is like a default display when there are issues....my Series X used to periodically display this on start-up as, for some reason, it would not detect the 4k side of my TV....luckily it always resolved by unplugging the HDMI lead and plugging it back in again.

Hello, please try the troubleshooting steps on this link now How to reset your Xbox console to factory defaults | Xbox Support.

If the issue persists please try the following steps on this link Advanced video settings for Xbox consoles | Xbox Support.

If you try everything and nothing resolves your issue, you may need to create a n order for your device here:

Getting your Xbox device serviced | Xbox Support