Hi my name is keatlegile and microsoft rewards don't work on my Xbox one

Hello, Keatlegile my name is Oskayra I am an independent advisor and player like you I hope I can help solve your problem today

Unfortunately, you may be experiencing the issue due to your location in South Africa. While Microsoft Rewards is now available in South Africa, it's still a relatively new region and not all features are fully functional yet. Some users have reported problems specifically with the Rewards app on Xbox One.

Here are some things you can try to troubleshoot the issue:

Check your location settings:

Ensure your Xbox One is set to South Africa as your location.
Go to Settings > System > Language & location.
Select "Location" and make sure South Africa is selected.

Update the Rewards app:

Open the Microsoft Rewards app on your Xbox One.
If an update is available, it will prompt you to install it.
Make sure you have the latest version of the app.

Power cycle your Xbox One:

Turn off your Xbox One completely.
Unplug the power cord for 30 seconds.
Plug the power cord back in and turn on your Xbox One.

Reinstall the Rewards app:

Uninstall the Microsoft Rewards app from your Xbox One.
Restart your Xbox One.
Go to the Xbox Store and search for "Microsoft Rewards".
Download and install the app again.

If anything of this help,you should know that currently the battle pass mission completion services is having a general failure and apparently this also affects the microsoft rewards team so if you are still having problems after trying everything i recommended remember that. you can check the status of the microsoft xbox services through the following link

https://support.xbox.com/xbox-live-status

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

Hi, will this work in pretoria South Africa and the microsoft rewards app wont update and it isnt on the microsoft store for me

Hi there,

Unfortunately no one in the forums can assist with changing a gamertag for free. You could join Microsoft rewards (formerly known as Bing rewards) if it's in your area (https://rewards.bing.com) and work to earn one of the Xbox currency rewards so you can
change it.

Otherwise you'll have to stick with the tag that was issued from the forced name change. If you don't know why your name was changed, you can check here for more info: https://enforcement.xbox.com/home/howto#sub-topic0-2

Hi! My name is Ricardo an independent advisor ready to help you with this situation!

Rewards will always change depending on the regions, other regions don't have access to the Microsoft rewards program, this must depend on laws and regulations as well as market type

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Brilyn13

Are you using the rewards website to redeem the desired reward. Right?

If that's the case, you can actually use a different phone number if you don't have access to the one that you usually use

If maybe you don't have access to a different phone number (needs to be yours)

The next step is reach Microsoft rewards support to see if something can be done

https://go.microsoft.com/fwlink/p/?LinkID=823675