Hi Microsoft verificaition code is not sending to my Gmail account

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account verification codes.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I understand that you have already performed the troubleshooting steps yet the issue remains.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

(https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ve-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd)

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi there!

Please note that Gmail service is from Google while a Microsoft account is from Microsoft. Those accounts are separate and do not rely on each other. If your Gmail address is your Microsoft account's primary alias, it is used only like a username to log into your Microsoft account. Even if your Gmail address was deleted, your Microsoft account will stay active but you may have trouble accessing it or verifying it in a matter of time if Microsoft will ask you to verify your account by sending a code to your Gmail address. But it's not necessarily that you have the same password unless you set it correctly the same before.

hi this is the same person from that question, sadly my account password was changed. Why isint microsoft sending confirmation emails to the back up email concerning the security change? shouldnt they be providing a code? this is why i use gmail more often

Okay, I followed the directions and was able to add an alias to my account using his gmail account. There is only one problem, it had me add his gmail account as the primary and now when I send emails, it looks like it is coming from him now. I only
wanted the alias to be associated with his XBOX without affecting my microsoft account. Is there anyway around this?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today RenéTimmer

If I understood correctly, the Microsoft account was created with a gmail address and the system is asking you to verify your identity sending a code to this gmail but you can't do that because you don't have access to the account?

If that's not the case I appreciate if you describe a bit better the situation

PS: Please don't share personal information including email addresses , here in the forums no one can access to an account information directly