Hi it says my subscription is past due

Discus and support Hi it says my subscription is past due in XBoX on Consoles to solve the problem; when I try playing multiplayer it says my subscription is past due, I've check my subscription status I'm on a yearly package and I'm still subscribed... Discussion in 'XBoX on Consoles' started by BALLY77OZ, Dec 4, 2016.

  1. BALLY77OZ
    BALLY77OZ Guest

    Hi it says my subscription is past due


    when I try playing multiplayer it says my subscription is past due, I've check my subscription status I'm on a yearly package and I'm still subscribed for several months, I have nothing to pay. Help!!!

    :)
     
    BALLY77OZ, Dec 4, 2016
    #1
  2. anaslinux
    anaslinux Guest
    Xbox live Gold auto renewal

    hi reader,

    i got email from microsoft billing today says that my master card failed to pay for xbox live subscription ($ 9.99) .. its ok because my credit card is out of money and i know that .

    i ended up with $9.99 past due Hi it says my subscription is past due :( i didn't ask for that and i don't remember checking a box for a auto renewal every month Hi it says my subscription is past due :(

    lets say that i didn't refill my credit card with money and didn't pay my past due will that make it 20$ next month -_-?

    why 20 $ ?

    because it says i can't stop auto renewal if i have past due :

    "You can’t cancel an Xbox subscription if it is past due or suspended. You’ll need to pay the past due balance before you can cancel or turn off auto renewal."

    so my question is will my due will keep increase every month if i didn't pay my 9$ now ?
     
    anaslinux, Dec 4, 2016
    #2
  3. bloodredskulls2
    bloodredskulls2 Guest
    Xbox Live membership

    My account says the subscription is past due $9.99 and yet my credit card was charged the $9.99 and it was pending on my account statement since December 11th and it went completely through today and yet my account is still past due and I can’t play online.
     
    bloodredskulls2, Dec 4, 2016
    #3
  4. DIPDIP0TAT0CH1P
    DIPDIP0TAT0CH1P Guest

    Hi it says my subscription is past due

    DIPDIP0TAT0CH1P, Dec 4, 2016
    #4
  5. DIPDIP0TAT0CH1P Win User

    Hi it says my subscription is past due

  6. XBF Brad A Win User

    Impayé abonnement Xbox Live[Translation-Unpaid Xbox Live subscription]

    Hi Kekehuete,

    Thanks for reaching out to the forums. We understand you are trying to cancel a past due subscription. Unfortunately, a past
    due subscription     is not able to be cancelled until the past due is paid.

    Thanks,

    Brad
  7. XBF Jasmine Z Win User

    Xbox live

    Hi Arzalea,

    If it is saying the Xbox Live was suspended then it could be due to a past due balance

    How to pay a past due balance on an Xbox subscription

    Otherwise, it would be due to the
    enforcement     but it would state that is the reason for the suspension. After the update to the console, it is possible to view the enforcement history now as well.
  8. XBF Brad A Win User

    How to cancel past due subscription?

    Hi Ethan,

    Thanks for reaching out to the forums. We understand you have question on cancelling a past due subscription. Unfortunately, a
    past due subscriptionyou will need to pay
    the past due off then cancel it once it is current.

    Thanks,

    Brad
  9. XBF Brad A Win User

    Suscripcion Xbox[Translation-Xbox subscription]

    Hi Toyushinsuke,

    Thanks for reaching out to the forums. We understand you are trying to cancel a past due subscription. Unfortunately, a past
    due subscription     is not able to be cancelled until the past due is paid off. You could pay the subscription, then cancel it right after.

    Thanks,

    Brad
Thema:

Hi it says my subscription is past due

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