hi im wondering if anyone can help, i am unable to access any of my games after a reset

Thomas Leckenby · Jan 29, 2025 at 7:08 AM

the inital problem was that i could not access gta v it was opening and then going straight back to the home page, i looked online and it said the best fix for it was to reset your xbox but remember all your games and apps so i didnt lose them, i done this and then logged back into my xbox account i was logged in as previous to the reset and now i am unable to access any of my games i have paid for on my xbox and it is 10x worse.

i had to reset my xbox as i open any games then when i have logged back into my account every single one of my games which i have bought and not played through gamepass or gamesharing has now got the liscencing warning triangle on them, i checked the purchase history of my account and it does not have anyhting on it, i have bought all of my games and do not and have not used game pass or gamesharing

:)

Rodrigo Oliver

Hi Thomas, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you signed in with the same account?

Please, be sure to make your XBOX the home console of your account.

Press the Xbox button on your controller to open the guide.

Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

To make this your home Xbox, select Make this my home Xbox.

Then, please, power cycle your console.

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

If this still does not work, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Source:

https://support.xbox.com/help/hardware-network/console/my-home-xbox

https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

AdiThadi

Hi,

Anyone. Please help.

It is really bad, I am unable to access games that have been in my library for a long time

Customer support was unable to help.

Ferris Bue08

Hi all, I am having trouble getting my gamertag to download on to my primary console. I was wondering if anyone can help me out? Any help would work.

Thanks,

Ferris

iKimch1HD

Hi, i have been facing the same problem over and over again, so i was wondering if there is a problem with my gamertag, could it be any settings i touched? if there is any settings that i have to maintain or change in order to access my Xbox Live again,
that would be helpful. And, my Xbox membership is silver at the moment, so do i need to upgrade it to a gold to make it work again? I'm afraid it won't work even after I upgrade it, so it would be a waste of money. So if anyone can help me, PLEASE

William Splawn

I did this last resort full reset. I was unable to download any of the games I own after this full reset. I assume that this means my Xbox series s’s hard drive is faulty. Am I right with this assumption?

hi im wondering if anyone can help, i am unable to access any of my games after a reset