Hi Im trying to log into a epic games account that was previously on my Xbox but every time...

im having the same issue execpt the name is the same the only difference is my epic id i only have 1 account on xbox

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

That means you are logging in into the wrong account.

Do you have multiple xbox accounts?

Sorry so the account on Xbox is good.

He logged in to the Epic Games portal on the PC and unlinked your Fortnite profile to the Xbox and then tried

He can log in but it shows a new version of his fornite account with the same screen name but no record, no saved data, no levels etc.

On the PC he can log in and play with all the attributes he previously had on the xbox.

It is the Fortnite account with the Xbox Live account that has changed so we need to relink the old Fornite account, which he can still use on the

PC by logging in to the Epic Games Launcher, back onto the Xbox.

When we try to connect the Epic Games account to the Xbox we get this

Sorry, but this xbl account has already been linked to another Epic Games account.

We tried deleting/uninstalling Fortnite on the xBox and reinstallign but it connected ot the new account that had been created !

We don't know how to unlink the xbox form the new account it created and sync the xbox to his Epic Games account

Sorry for the confusion but as I said I am really not goo at this stuff.

Hope that helps.

Hello Emily G, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you're experiencing issues trying to connect your child's new Xbox to Epic games.

First make sure that the Microsoft account you use to sign in to your child's new Xbox is the same account that was previously used on the other Xbox. If you are using a different account, games and player tags may not appear. Try to log in with the correct account.

If you previously unlinked your Epic Games account from the old Xbox, make sure you've successfully linked your Epic Games account to the new Xbox. This is usually done through the account settings in the specific Epic game your child is trying to play. Make sure you follow the pairing steps provided by Epic Games precisely.

Check the game library on the new Xbox to make sure Epic games are installed. If they don't appear in your library, you may need to search for them in the Xbox Store and download them again on the new console.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
Best regards.

You need to make sure the fortnite profile from epic games is connected to properly to xbox live. Say if your son by accident signed out and then created another fortnite profile , the v-bucks will go to the account previously connected to xbox live.

Please log in to your son's epic games account and under connections, acounts, you should see xbox is connected. If it is not than the v-bucks went to another account, and you will need to try to recover that account.