Hi, I'm having trouble connecting my external hard drive to my xbox

Hey, Slippery!

Sorry to see any issues with an external hard drive. What type of media are you trying to use on the drive itself? The

Media Player can only see certain types of files; if you aren't using those types, it would be what you are running into. Additionally, if you have any partitions on the hard drive, this might cause some issues with seeing the content as well.

Let us know the above, and the manufacturer and model of your hard drive if those don't help you out. We'll be able to dig into any other issues if we need to after that. Thanks for posting!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hey, Slippery!

Sorry to see any issues with an external hard drive. What type of media are you trying to use on the drive itself? The

Media Player can only see certain types of files; if you aren't using those types, it would be what you are running into. Additionally, if you have any partitions on the hard drive, this might cause some issues with seeing the content as well.

Let us know the above, and the manufacturer and model of your hard drive if those don't help you out. We'll be able to dig into any other issues if we need to after that. Thanks for posting!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

I'm having the same issue, and searching the forum doesn't seem to offer much help, you seem to be the only one that has replied to anybody on this issue. (Hope you are still working in this department).

Media Player does not seem to recognize the external hard drives, only flash drives.

I tried 2.5 and 3.5 sizes, NTSF, FAT and EX-FAT.

The system recognizes the hard drives as been a media drive but the Media Player does not.

As far as the files in the drive, they are the same files that are recognized by the MP in the flash drives (MP3, MP4, WMV, etc.).

The MP on my XBOX 1 did recognized HDs at one time, but an update or something else stopped that.

I use the XBOX 1 one mostly to play media.

I did not install any other software or apps, neither play games.

The MP does recognize my DLNA servers, but even with a network cable connected seem to have trouble some times, that's why I prefer to play movies from the HD.

Any help with this issue would be appreciated.

Thank you

I am having trouble with my external hard drive on my xbox one and ever since that new update my xbox one wont recognize that my external hard drive is plugged in I have tried the trouble shooting steps and nothing seems to work and my external hard drive
is a 3.0 Toshiba external drive is this problem going to be fixed before its released to the general public because I want to play my games that are saved to that drive can anyone tell me if this problem is even being looked into at all

Yes, I have an external hard drive connected to my Xbox, and the game appears to be installed on the external hard drive.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

If you do have an external hard drive connected to the console. Please turn off your console then disconnect the external hard drive. Turn on the console without it and see if everything is working fine.

This can also happen if there is a corrupted external hard drive connected to the console. Let me know if it works.