hi I would like to know what to do after being redirected by support when trying to get...

Discus and support hi I would like to know what to do after being redirected by support when trying to get... in XBoX on Windows to solve the problem; madden is broken, i can not play online with friends. I am not an expert but either the game is broken, or the xbox is broken, or the connection is... Discussion in 'XBoX on Windows' started by mike moore3, Mar 19, 2023.

  1. mike moore3
    mike moore3 Guest

    hi I would like to know what to do after being redirected by support when trying to get...


    madden is broken, i can not play online with friends. I am not an expert but either the game is broken, or the xbox is broken, or the connection is broken…. Two weeks later its not the connection or the re downloaded game or the router that has been restarting after every support drone tells me…. now not even two weeks later and never asking for a refund before i have apparently ran out of refund chances this year and my case was passed over…. I want to know whats wrong with my xbox and why it wont connect to online games. i want a phone call with someone who speaks complete sentences. I want you to do your jobs please

    :)
     
    mike moore3, Mar 19, 2023
    #1
  2. XBF Mohammed C Win User

    Being redirected to support when trying to get into account settings

    If you are a child account, you won't be granted access to the link since it requires an adult account to change them for you!
  3. PalmettoBling Win User

    Something went wrong

    I would start with making sure you can log into your account at the Microsoft Account page and not the Xbox page. And are you the adult account or the child account? What changes
    are you hoping to make? When do you get redirected to the error page, when you first type in the address, or when you click on a link? A bit more information on what you're trying to do, what you are doing successfully, and when it's failing can greatly
    help us know how to provide the best help for the problem.

    Let us know!
  4. PalmettoBling Win User

    Something went wrong

    I would start with making sure you can log into your account at the Microsoft Account page and not the Xbox page. And are you the adult account or the child account? What changes
    are you hoping to make? When do you get redirected to the error page, when you first type in the address, or when you click on a link? A bit more information on what you're trying to do, what you are doing successfully, and when it's failing can greatly
    help us know how to provide the best help for the problem.

    Let us know!
  5. UselessSack Win User

    Need replacement controller but the site won't load

    I did what you said and registered my devices, but when I hit "Next" after describing my issue I still get redirected to the support page. The same support page that doesn't load. Is there any way around using a nonfunctional website?
  6. XBF Diego M Win User

    Can't sign in to Xbox Live

    Hi amirali,

    I split your post to make a new separate thread so that we can assist you directly from here.

    I'm sorry to hear about the issue being experienced by not being able to sign into Xbox Live. I'd be happy to provide some help. I would like to ask a few questions to clarify what is being experienced.

    Is the Xbox not connected to Xbox Live when it starts up? Or is the Xbox losing connection to Xbox Live after connecting?

    Do you get any error messages or any error codes when it tries to connect? What were you trying to do when it would not let you sign in to Xbox Live?

    Is this on Xbox One or Xbox 360? What steps have you done to try and fix this problem?

    I recommend to start of with a complete
    power cycle    .

    Let us know a little more about what is going on so that we can further assist you!
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