Hi, I need help with a problem with my gold card.

Try that again
Something happened on our end. Waiting a bit might help.

:)

 

Downloading AC II with Gold Status

Hi, I have a problem with dowloading Assassin's Creed II. I want to get this game for free with my gold status, but i can't do it cause i need to pay by my card or microsoft points. Can you help me, with this problem?

 

error code: 83820065, cant change payment option

hi, i would like to change my payment option, but my old card has a pending gold live account. I wanted to pay it with another card because I have no more credit in old card.

need help

 

Hey there ExtermiNoyer23,

In this care you'll want to reach out to our chat/phone teams. They'll be able to take a closer look at the account and help resolve this issue with you.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

I had a similar issue after purchasing a code online. Took 2 chat sessons, but after an hour of Chat time with XBL Support the 2nd time...ISSUE WAS RESOLVED!!!

Turns out the USA region XBL code that I purchased was not ia US region code. The code was specific to Spain.

Being a US resident, with a US region Xbox, M$/XBL would not allow me to redeem a region specific code for a region that my xbox would not be in.

Contact XBL support and have them verify the region of your code.

Hope this helps.

 

My code is global but the same message I get