Hi! I keep trying to open Xbox on my new computer, but it won't work

Hello, my dear, my name is Jose, and I'm delighted to assist you.

In this case, I can provide you with information and a list of steps that can help you address the issue you are experiencing when trying to open the Xbox app on your new computer. Please follow these steps:

Restart Your Computer:

Sometimes, simply restarting the computer can resolve temporary issues. Try restarting and attempt to open the Xbox app again.
Check Compatibility:

Ensure that your operating system is compatible with the Xbox app. Sometimes, newer versions may not be compatible with older systems. Make sure you have a compatible version of Windows.
Update the Xbox App:

Make sure you have the latest version of the Xbox app installed. You can do this by visiting the Microsoft Store and checking for updates for the Xbox app.
Verify System Integrity:

Use the "sfc /scannow" tool to check and repair damaged system files. Open the Command Prompt as an administrator and run the command. This can help resolve issues related to system files.
Uninstall and Reinstall the Xbox App:

Uninstall the Xbox app from your computer settings and then reinstall it from the Microsoft Store. This can resolve issues with corrupt files.
Check Region and Language Settings:

Ensure that your computer's region and language settings match those configured in your Microsoft account. Some apps may encounter issues if there are discrepancies in these settings.
Update Graphics and System Drivers:

Make sure your graphics and operating system drivers are up to date. Visit the website of your computer manufacturer to download the latest driver versions.
Investigate the Error Code:

Look into the error code 0xc0e90002. You can search for specific information about this code to gather additional details about the nature of the problem.
Contact Xbox Technical Support:

If the issue persists after following these steps, consider reaching out to Xbox technical support for personalized assistance. Provide specific details about the problem and the error code.
Remember that these steps are general and may vary depending on the specific configuration and environment of your computer. If you encounter difficulties with any of the steps, consider seeking additional help from a technology expert or Microsoft technical support.

Technical Support Xbox: https://support.xbox.com/xbox-live-status

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

Yes, my NAT is open. I have tried multiple WiFi connections, even cellular. Nothing has worked. I have removed him as a friend and restarted my Xbox, the game, his computer, his WiFi, and so on. I will try making a new world but we really don't want to
lose this world. Maybe making a copy of the world would work? We will be trying these next time we're on. Still very frustrating that in every web form, Microsoft claims the issue is with the WiFi when it clearly is not.

Me too.

Trying to play microsoft solitaire collection. Keep getting an error code that isn't found. Says I'm not connected. I have done every troubleshooting and restarted my computer and the game. It still won't work.

Hi , it just says unable to open this game , try downloading again which I have and still won't work, it's an original hard drive and all other Xbox gold games have worked , my subscription is active too

[quote user="Symbieh"]I've tried. If I make it from the console or the computer it won't work.[/quote]Ok! So from your computer, you've created a new Microsoft account and Xbox LIVE profile, associated with this freshly made Microsoft account. Then when
you try download your temporary profile, do you then receive the same error code?

[quote user="Symbieh"]No, but I thought of that today, and I'm going to try tomorrow if no resolution has been found.[/quote]Great! Keep us posted!