Hi, I have trouble starting session in my Xbox application on PC

Hello Hetorjose123. I'm Arturo, and I'll be glad to assist with your concern today.

However, I find it appropriate to ask some questions:

-Are you using Windows 10 or 11?
-What potential solutions have you tried so far to solve this issue?
Please describe each one.

In addition to that, when you arrive at your house, please share a screenshot of the error you get.

Thanks for your attention,

Arturo.

I’m having trouble with my PC. I bought HITMAN in the Xbox Application on PC.

I can’t find the game. I can find all the other games I own except HITMAN

previously I went to my games in the xbox application and with the right click the option "unlink this game" appeared that now does not appear. According to gameloft's customer service, the way to unlink the application is from the xbox application since
the game looks for information and logging out or logging in with a different account is not effective apart from the fact that I do not want to change the start account of my pc session .

The current solution for this situation is the procedure on this link

https://support.xbox.com/es-CR/xbox-on-windows/gaming-on-windows/manage-my-games-list

"Cómo eliminar un juego o programa de la lista Mis juegos"

"How to remove a game or program from the My Games list"

that procedure can not be applied since the option is not available

previously I went to my games in the xbox application and with the right click the option "unlink this game" appeared that now does not appear. According to gameloft's customer service, the way to unlink the application is from the xbox application since
the game looks for information and logging out or logging in with a different account is not effective apart from the fact that I do not want to change the start account of my pc session .

The current solution for this situation is the procedure on this link

https://support.xbox.com/es-CR/xbox-on-windows/gaming-on-windows/manage-my-games-list

"Cómo eliminar un juego o programa de la lista Mis juegos"

"How to remove a game or program from the My Games list"

that procedure can not be applied since the option is not available

Hi,

It's unlikely to 'just start working again'.

Did you make any changes to your PC in the last few days, such as adding programs at start-up? Do you have any anti-virus programs or PC hardware monitoring applications running?

Also, No. I havent made any changes to my PC recently except the regular Windows updates.