Hi. I have problem with xbox app on Samsung tv qn95 . I can't launch game.

i am having same issue. the picture gets dark when a hdr game or app is launched

Samsung ks8000 tv

Hi Napalm

Because my tv set Samsung is not so new and doesn't decode Dolby Atmos that is the reason for which I bought the XBOX ONE X to install the Netflix app in Xbox and to take out the Dolby Atmos from Xbox in Onkyo amplituner.

Now, when I open the Netflix app on Xbox I can see which movie has or not the sound in Dolby Atmos. This feature can't see directly on Netflix app on Samsung because tv set Samsung is an old version and doesn't have eARC.

Now, like I said ALL the GAMES and ALL the movie (Netflix) played on XBOX are in Dolby Atmos , no matter that they are or not in that sound format. THIS IS THE "PROBLEM".

Thanks

Romeo

I have the same issue:

* the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

* the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

The result is always the same:

* The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
* But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.

Hi there Ed,



Thanks for reaching out. I'm sorry to hear about the spectrum tv app not launching on the Xbox.

I recommend trying these troubleshooting article for Apps on the Xbox One:
Troubleshoot game or app installation problems on Xbox One

If the problems persists, try checking out the Spectrum Support -
Spectrum TV App and SpectrumTV.com Troubleshootingfor further
assistance.

Hope this helps.

Hi there Ryan,

Thanks for reaching out. I'm sorry to hear about the spectrum tv app not launching on the Xbox One X.

I recommend trying these troubleshooting article for Apps on the Xbox One:
Troubleshoot game or app installation problems on Xbox One

If the problems persists, try checking out the Spectrum Support -
Spectrum TV App and SpectrumTV.com Troubleshooting for further assistance.

Hope this helps.