Hi , i have issue with buying game.

I try to buy a game "justdance" for xboxone.

and this is my first time use visa card to buy a Digital version。

Binding credit card succeed,and pay 28+28 Argentine Peso to save setting.

but when i try to buy the game .

Payment failed

I try to buy from my xbox and pc.

all failed

can u help me ?

PBfKxXZ1QU2OQgK2.0.0.48.11

2018/09/18 - 01:50:49 UTC

:)

 

buying game issue

This game no longer has online support. I know that it is no longer to download off the USA market place. If you want the game (its old and hard to find new/used), your best bet would be to find it off the secondary market.

 

buying game issue

Well i can't buy lord of the rings: the battle for middle earth 2 + lotr bfme2 witch king of angmar.

i dont want to play the game online i just wanna play by myself.

So can i like special order the games to sweden?

 

Hi there,

please check
http://account.microsoft.com and check at the transactions if it shows any reason why it could have failed, also double check your payment option details and billing information if they are all correct.

If you can't find anything wrong or useful information on why the payment failed then it's best to contact Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support they should be able to do a more in-depth check on what is causing the issue

Let us know the results

 

Hi

You should have a chat with Xbox Support here support.xbox.com/contact-us choosing account in step 1 then Other in the next step for the chat option to appear.

They should be able to help with correcting this issue.

 

hi,

thanks for answer, i try to get some help and use that link before.

then i select what i suffer.

that page told me ask here or Weibo.

do not find a way to talk with customer service.

 

hi,

i try and that why i ask here.

its system give me the way here only.

do not find a way to Contact Customer Service online....

thanks

 

I contact US Customer Service.

Infact , no online Customer Service on my country`s MS page.

US Customer Service good.

 

i will try what Customer service told me.

Xbox is not around

if it works i will reply u .

 

Hi Errock07,

Thank you for keeping us updated in regards to not being able to purchase Just Dance.

As provided above the best way to reach Live Support would be here: Contact Us | Xbox Support

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games) and just pick a contact method
(request a call from support or Chat is faster).

Hope this helps a bit more.

Best wishes!