Hi i have a question about the ambassadors.

Hi i was told as soon as i get unsuspended from xbox live communications i would be able to join the program again but thats not the case i have the transcripts of the chats i have had with microsoft support I will put it down below.

yesterday

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info: at 23:34:16 The current average wait time is 0 minutes. info: at 23:34:17 Privacy Statement You are now chatting with 'Julie D.' Julie D.: at 23:34:25 Welcome to Xbox Chat Support. You're chatting with Julie. How may I help you today? Julie D.: at 23:35:22
Hi Chandler! How are you today? chandler: at 23:35:36 Hi a am here because my account had been suspended and now i cant take part in the ammbassador program and i called in on how to file a case review and all they give me is bull**** chandler: at 23:36:56
By the way i will be keeping a copy of this chat log for my safety Julie D.: at 23:38:11 If I'm correct, your account receives a suspension from getting into Xbox Live? chandler: at 23:38:28 no communication chandler: at 23:39:07 communication susspinsion
Julie D.: at 23:39:24 I'm sorry to know that and thanks for the details. Let me go ahead and pull up your account right away. Julie D.: at 23:39:28 May I have the gamertag and email address that you are contacting us about? chandler: at 23:40:07 THe email i used to get to the chat is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***
chandler: at 23:40:26 MY accounts email is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** Julie D.: at 23:40:56 Great! Thank you. chandler: at 23:41:04 your welcome Julie D.: at 23:41:24 I just sent a code to your email address on file, please open up your email and provide me with the code to
authenticate your account. chandler: at 23:42:40 *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** Today at 11:41 PM To *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** Message body Microsoft Support Code: 87128846 chandler: at 23:42:47 87128846 Julie D.: at 23:43:06 Perfect! Just what I needed, thank you. chandler: at 23:43:16 YOur Welcome
Julie D.: at 23:43:19 Let me go ahead and check it real quick. chandler: at 23:44:19 ok Julie D.: at 23:46:17 Thanks for staying on the line, Chandler. chandler: at 23:46:27 yep Julie D.: at 23:47:19

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I can see it here that your account receives a 24­ hour temporary suspension that will end on June 8, 2016 at 3:11:44 AM. We really don't have the exact details as to why your account got suspended. Mostly an account maybe suspended if you have violated the Code of Conduct. We have an Enforcement Team who acts like a
Cyber Police monitoring all online activities. chandler: at 23:47:54 how do i file for a case review chandler: at 23:49:02 if my case review gets approved then can i get permission to use the ambassdor program Julie D.: at 23:51:05 That's correct! However, I'm afraid that our Enforcement Team won't be able to lift your suspension a few
hours early since a 24­hour suspension is the shortest time you get suspended. The next time, you will violate the code of conduct the suspension will last 7 days then 14 days then permanent suspension which we don't want to happen to your account. But you may still try to file for a case review though.
chandler: at 23:51:57 so will i never be able to use the ambassador program Julie D.: at 23:55:38 Oh not at all. You will still be able to join the Xbox Ambassador program once your temporary suspension is lifted. chandler: at 23:56:22 i was already in it is there a reson im not appart of it anymore and i have to re join
Julie D.: at 0:00:10 It could be because of the Enforcement action that you have in your account that's why you have been removed from the program but do not worry, you can always apply again once your suspension is lifted hours from now. Julie D.: at 0:00:30
Do not worry, I will also have everything properly documented on your account and please take note of this reference number 1342589211. Should you have further questions or concerns, please contact us back right away with the reference number so that the next agent will be able to assist you.
chandler: at 0:01:38 is there a way i can contact you specefically you if it doesnt get lifted Julie D.: at 0:03:51 I am positive that it will be lifted since it is only a 24­hour suspension, Chandler and then you will be able to join the Xbox Ambassador program again. I also believe that you won't be able to talk to me the next time
you contacted us since chats are randomly routed globally but do not worry the reference number that I have created for you should take care of your concern and you won't have to repeat from scratch. chandler: at 0:05:09 the reffrence code looks just like the one i got yesterday from another customer support
chandler: at 0:05:21 acctually they are the same Julie D.: at 0:07:35 Every Support is required to create a case reference number as this is part of our standard protocol. Please wait until your suspension is lifted which will happen a few hours from now and join the Xbox Ambassador
program again. Julie D.: at 0:07:53 Please let me know if there anything else I can help you with aside from this, Chandler? chandler: at 0:09:46 ok just for another time i am going to to save this chat for my doccumant over this susspionsion i know im spelling things wrong but im in a hustle by the way i have nothing else to ask
chandler: at 0:12:01 is it possible for me to get your last name and is there anything that will link directly to you kinda how a police officer has a badge number Julie D.: at 0:14:57 I'm sorry but we are not allowed to provide you last name but the reference number that I have created
contains all our Employee information and it is a valid proof and record of our conversation today.

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chandler: at 0:15:48 how do i know for fact that it contains your info is it possible for me to accses that file Julie D.: at 0:18:30 This reference number is for internal use only and customer does not have a way to check this on their end. This is a way Microsoft can trace all Support Agent who have had assisted a customer.
Julie D.: at 0:18:47 I believe we are all set now, everything has been taken cared of for you. Julie D.: at 0:18:57 Do you have anymore questions for me before you go? chandler: at 0:19:03 ok then how do i know your not lying chandler: at 0:20:09 if possible can you give me the day i was susspended and the day ill get un suspended in one chat bubble
Julie D.: at 0:20:16 I am not lying so its up to you if you have trust issues or not. Is there anything else I can help you with aside from this? Julie D.: at 0:23:05 I hope I didn’t lose you yet. Are we still connected? chandler: at 0:23:19 if possible can you give me the day i was susspended and the day ill get un suspended in one chat bubble
Julie D.: at 0:28:25 Believe me, I will be happier than you are if we are able to unsuspend your account, I would have done it earlier so as not to waste both of our time. But please understand that only our Enforcement Team can lift your suspension. I believe I have already provided you all your options and all chats are recorded. So if you
don't have any other concerns or questions aside from this, I will have to terminate this chat session to assist other customers waiting on queue. Julie D.: at 0:28:44 If that was everything, I'd like to thank you for contacting Xbox Customer Support. Should you have further
questions or concerns, please contact us back right away with the reference number so that the next agent will be able to assist you. You take care and have a great day! info: at 0:28:47 Chat session has been ended by the agent.

After the last one

info: at 0:34:43 The current average wait time is 0 minutes. info: at 0:34:45 Privacy Statement You are now chatting with 'Haydee' Haydee: at 0:34:50 Hello, thank you for contacting Xbox Chat Support, my name is Haydee. Please give me 2 to 3 minutes to
review your query. chandler: at 0:35:42 hi i just got off support and the support ended that chat in the middle of the chat i have the document to show proof this chat log will be downloaded by the way Haydee: at 0:35:53 Thanks for waiting Chandler. I just need to send a code to the email address and phone number listed on
your account for us to gain access to the reference number that you have provided me. Haydee: at 0:36:36 You can also check the spam or junk folder. chandler: at 0:36:50 99792 Haydee: at 0:37:10 Thank you so much Chandler. Loading the account now. Haydee: at 0:37:27
While I'm doing this, what were you discussing earlier with the last support that you got? chandler: at 0:39:04 abot my account suspionsion and i asked if could get the date i was suspended and the date i would get unsuspended and she left the chat Haydee: at 0:39:49
I see. I'm sorry that you got disconnected with our colleague. I will make sure that this gets necessary sanction by our manager. Anyway, Haydee: at 0:40:09 I am checking your account here and the suspension is until June 8, 2016 3:11 AM Haydee: at 0:40:15
That's going to be PST. Haydee: at 0:40:38 That's 5 hours from now. chandler: at 0:41:02 can i please get the day i was suspended and susspinsionis until date all in the same chat bubble Haydee: at 0:41:13 Oh, sure. Sorry about that. chandler: at 0:41:21 thats ok
Haydee: at 0:41:35 Start date and time: Jun 7, 2016 3:12:44 AM . End date and time: Jun 8, 2016 3:11:44 AM . (PST) chandler: at 0:42:49 ok thank you thats all i needed and im suppose to remind you that im downloading this chat log so thank you and i dont need any more help
Haydee: at 0:43:05 No problem. You can also just click on the envelope icon on your chat window, Haydee: at 0:43:24 so that a copy of this chat transcript will automatically be sent to your email address. That way, it will be more convenient. Haydee: at 0:43:52
Again, we sincerely apologize that you got disconnected from the previous rep. Rest assured that we will be taking the necessary action to prevent this from happening in the future.

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chandler: at 0:43:55 i know but i dont always get to my email so i save it as a pdf Haydee: at 0:44:05 Oh, alright Haydee: at 0:44:11 Since we're able to get this straightened out, would there be anything else I may assist you with today? chandler: at 0:44:31
no thank you again bye Haydee: at 0:44:36 If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window.
Have a wonderful rest of your day! chandler: at 0:44:55 ok bye info: at 0:44:57 Chat session has been ended by the agent.

Heres the one today after i tried participating again

info: at 13:13:51 The current average wait time is 6 minutes. system: at 13:14:01 You are not currently in a chat session. system: at 13:14:02 You are not currently in a chat session. system: at 13:14:02 You are not currently in a chat session. system: at 13:14:03
You are not currently in a chat session. system: at 13:14:03 You are not currently in a chat session. system: at 13:14:03 You are not currently in a chat session. system: at 13:14:03 You are not currently in a chat session. info: at 13:15:51 The current average wait time is 1 minutes.
info: at 13:16:12 Privacy Statement You are now chatting with 'Nicca' chandler: at 13:16:19 my accounts email is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** MY gamer tag is WHy i am here is because since my account got a susspionsion i couldnt take part in the ambassdor program But i contacted support
and was told i could take part in it if i wait 24 hrs the time of my susspionsion but I went to sighn up for it again but im told i couldnt heres my service code is: 1342589211 Nicca: at 13:16:22 Hello, thank you for contacting Xbox Customer Support. My name is Nicca. Please give me 2­3 minutes to
review your question. Nicca: at 13:17:19 Hi there Chandler! How are you today? Hoping for your wellness. chandler: at 13:17:33 good Nicca: at 13:18:07 That's good to know. I believe you have a concern about your account, and cannot join to ambassador program? Is that correct?
chandler: at 13:18:20 yes Nicca: at 13:19:08 Oh, I'm so sorry to know that, Chandler. No worries we will be more than glad to check that for you Nicca: at 13:19:17 Give me one moment to check that. chandler: at 13:19:23 ok Nicca: at 13:22:54 For the security of your account, we sent a code to the email address and phone number which is attached to
the account, can you please confirm it? So, I can access the account details right away. Nicca: at 13:23:04 Code sent chandler: at 13:23:25 83855 Nicca: at 13:23:50 Perfect! Give me one moment to check this for you.

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chandler: at 13:24:13 ok Nicca: at 13:25:40 Thank you for patiently waiting, Chandler. chandler: at 13:26:36 yep Nicca: at 13:27:23 I check your account and it's all good and the suspension was already been uplifted. I would highly suggest you to try to sign up again on ambassador's program, and surely you will be a part of the program then. I
guarantee you that. I assure you that your account is all good to go. Nothing to worry about it. chandler: at 13:27:55 let me try again chandler: at 13:28:36 Eligibility Requirements: You must be at least 17 years of age or older You must have at least 1500
Gamerscore You must have an active Xbox Live Gold Membership You must have no prior Enforcement actions against your account chandler: at 13:29:48 i have prior enforcement actions so i cant join but i was told i could Nicca: at 13:32:41 Oh, I see. May I ask when you was told by this? Because the eligibility is a must.
chandler: at 13:34:23 yesterday at 11 ish to this morning at 1pm tat was the whole convosation Nicca: at 13:37:32 Oh, I see. Well, if you we're been told of that way, to be sure that you can join and be a part of that, you could be able to post that on this link
Uh oh... that shouldn't have happened. since there's a Team that handles further details to be part of the ambassador's family. chandler: at 13:38:13 ok chandler: at 13:38:58 thank you by the way im downloading the chat and could i please get a refrence code please
Nicca: at 13:39:34 Oh, you are most welcome, Chandler. Here's the reference number 1342678681 Nicca: at 13:39:41 Is there anything else I can help you with? chandler: at 13:39:59 no thank you have a nice day Nicca: at 13:40:07 You too, Chandler. Nicca: at 13:40:16
It has been a pleasure chatting with you today and should you need assistance in the future, please remember that we'll always be here for you and back you up when you need our hand again. Please feel free to contact us here again, we are open 24/7. Have an awesome day!
info: at 13:40:19 Chat session has been ended by the agent.

Heres my refrence code

[Mod Removed]

If you need any more information that you dont want to post on the fourms you can contact me at my bussiness email at: [Mod Removed]

Thank you for reviewing my situation and pllease get back to me asap thank you again.

:)

 

hi i have a question about gold

There is no way to know why one account received something and another didn't.

 

hi i have a question about gold

ok but why i didn't get any of that

i know that's for random accounts

 

Well two things never post Sr numbers and emails it's not recommended

2nd you need to read the ambassador faq

You cannot join till 1 year after the last enforcement action not when the suspension is lifted that's is probably why you still are getting rejected

 

You have to have a clean slate for 1 year and be active to be an ambassador

 

Sorry my bad that's the preview requirements

I'm not sure of the wait time

But it does say prior enforcement actions

 

One of the requirements for being an ambassador is that you have had no enforcement actuons on your account. So you would not be able to join.