Hi, I am asking for help to contact one of Microsoft's support agents

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I am very sorry about what happened to your account and I completely understand your frustration. Unfortunately, Microsoft support and Customer Service are simply indicating that the only procedure or way for a user to recover an account is to follow the methods indicated in the link below.

Here’s what you need to do:

Step 1: Use Microsoft’s account recovery form

Go to:

https://account.live.com/acsr

Enter the original email address or phone number associated with your account (even if it’s changed)

Provide an alternate email address where Microsoft can contact you

Answer as many questions as you can — use accurate information like:

Old passwords you’ve used

Services you’ve used (Xbox, Outlook, Skype)

Serial number for your Xbox console (if you know it)

Billing details (if you’ve purchased anything in the past)

Tip: Try submitting the form from a device or location you’ve used before — this helps Microsoft verify that it’s really you.

Step 2: Watch your alternate email for updates

Once you submit the form, Microsoft will review your request and usually respond within 24 hours.

If your request is approved, you will receive instructions on how to reset your password and recover your account. If your request is denied, you can try again — just double-check your answers and include as many details as possible.

Step 3: Add extra protection (after recovery)

If you recover your account, make sure to:

Add 2-step verification

Set up a recovery email and phone number

Enable sign-in alerts at:

https://account.microsoft.com/security

Please contact me if you need further assistance. I look forward to hearing from you.

Unfortunately, there is no other way to do this, as no agent can provide any information on this matter.

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in responding. I am just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards Tadeu

Hi J. R, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

I kindly ask you to try to contact support one more time.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback or try the Virtual Agent.

https://support.microsoft.com/home/contact

To use the Virtual Agent:

https://vsa.services.microsoft.com/v1.0/

I hope this helps.

The agent responded and said that I should contact Xbox Support, who was the one that sent me to this forum, where you asked me to speak to Microsoft Rewards Support. I am getting nowhere.

Hi Goutham, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

I kindly ask you to speak with Microsoft Store Support.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback or try the Virtual Agent.

https://support.microsoft.com/home/contact

To use the Virtual Agent:

https://vsa.services.microsoft.com/v1.0/

I hope this helps.

Hi Himanshu, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

I kindly ask you to speak with Microsoft Store Support.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback or try the Virtual Agent.

https://support.microsoft.com/home/contact

To use the Virtual Agent:

https://vsa.services.microsoft.com/v1.0/

I hope this helps.