Hi, do you know why it’s saying that I have to choose a plan for my Xbox when I have...

I have game pass ultimate and it’s not working

Which Game Pass do you have? If you have Game Pass for console, you won't be able to play online. You need Game Pass Core or Game Pass Ultimate (which includes both Core and standard Game Pass) in order to be able to play online.

Hi There, thank you.

It says "Choose the plan that's right for you" (Xbox Live Gold/ X Box Game pass)

I have tried a soft reset/hard reset reinstalling and deleting the gamer tag and logging back in - same problem

It will allow me to play as guest - but when I try to play as my profile, it reverts back to telling to"choose a plan...'

also tried deleting the local app data and rebooting.

You would need to go to http://enforcement.xbox.com for information about your suspension.

Hi, Dio! Thank you for reaching out.

I'm AJ, an Independent Advisor for the Xbox Community.

I'm sorry you are experiencing issues playing Dead by Daylight.

If you don't mind, I'd like to ask you a few questions:

- May I ask which Xbox model you are using?

- Is the subscription on the account you are using to play Dead by Daylight?

- Could you double-check that your subscription is both correct and active? you can see this by signing in to your account at https://account.microsoft.com/services

Thank you! I'll be looking forward to your reply.
Best regards.