hi can you help me

Discus and support hi can you help me in XBoX Rewards & Social to solve the problem; i have a yellow light saying I need to check this Information what should i do [img] [img] 6b8f4c1d-1001-47cf-b350-4758852b672e Discussion in 'XBoX Rewards & Social' started by mraymanmh, Jan 12, 2017.

  1. mraymanmh
    mraymanmh Guest

    hi can you help me


    i have a yellow light saying I need to check this Information what should i do

    hi can you help me [​IMG]

    hi can you help me [​IMG]

    :)
     
    mraymanmh, Jan 12, 2017
    #1
  2. otisthered
    otisthered Guest
    Hi Guys can you help me?

    Dammit! That's what I was going to say!
     
    otisthered, Jan 12, 2017
    #2
  3. Stray2615
    Stray2615 Guest
    Hi Guys can you help me?

     
    Stray2615, Jan 12, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    hi can you help me

    Hello mraymanmh,

    We cannot complete a deposit of USD from your US registered Rewards Account and your GBR region Microsoft Account, which will only accept the GBP currency. This means that in order to resolve this issue, you have two options. You need to either adjust your
    Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.



    1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
    will cause your regions to match and allow your currency to be deposited.



    2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
    is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
    any other progress.



    If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
    You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
    which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
    If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
    account to your new one.
     
    XBLRewards8, Jan 13, 2017
    #4
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hi can you help me