Hi, can anyone help me?

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

Hello there in order to game share you need to set your cousins profile as the home console on your xbox. & your cousin need so set your profile as hone console on his xbox. this should solve all issues.

There isn't any option for transferring points between account. They're a credit and like with any service, credits are not transferrable.

You would be able to buy the content with the first tag and use it with the second. There are a few exceptions to this shared useage thought - things like avatar items and ELITE are not shareable.

Hello mraymanmh,

We cannot complete a deposit of USD from your US registered Rewards Account and your GBR region Microsoft Account, which will only accept the GBP currency. This means that in order to resolve this issue, you have two options. You need to either adjust your
Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.



1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.



2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.



If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.

Hi

You will need to contact the
Xbox Enforcement team reference this the team can only be contacted through
this web site. From here you will be able to review any enforcement actions received and if eligible also request a case review from here as well.