Hi after an update. We lost all the digital deluxe edition. Items as well as all progress.

Here you go and you’re welcome:

https://theshow.sonysandiegostudio.games/hc/en-...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

The link sent me to the original way I contacted you?

Do you have another way ?

Thank you

Here you go, Kyle:

https://theshow.sonysandiegostudio.games/hc/en-us

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I'm sorry, Kyle but in this case, it seems like your progress has been overridden and if it didn't sync from your cloud, we will not be able to recover it.

For options, you can also reach out to the game support, Kyle.

Thank you. For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

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POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​