HEY SUPPORT. YOU'RE AN EXPENSIVE JOKE. HERE'S WHY.

A Year ago xbox did an "update",as they do. And as usual they added something useless,old problems still persist and something ceases to work,adding more problems to my ill designed xbox one.This time the victim was my headset. Now, by this point, I am very
used to acute disappointment,as I purchased this sad product the first day available.So now,update complete,I can hear people but they can't hear me. SO I call "support"Here's what happened.

The first person from xbox support,after a patronizing and painful conversation,ask me to repeat the latency numbers and such from the network details provided in the settings. I did. This xbox support person then made some "hmmmmm" and "ahhhhh" noises.This
xbox support person(let's just call them xsp's) surmised it was my modem.It was too old.Which I thought was weird since everything else worked fine,from my apple computer to my i phone.Even my LG tv worked fine on the internet.And to this day the xbox is still
the only product I own that doesn't work properly.But I brought a brand new,top of the line,modem. Nothing changed .Even the network detailes were the same.

The second clown,I mean xsp,after hearing my plight,comforted me,assuring me it was the headset.But the xsp was very sorry for the mix up and was certain my gaming experiences would improve in the future.I bought a new headset.NOTHING CHANGED.

Now the third person was actually competent.You could tell by his tone,mannerism and his refusal to blow smoke up my shorts,making him different to all other xsp I have had to deal with even to this day.He told me this. Go to my blue ray settings and clear
persistant storage twice.After doing so proceed to network settings,aternate mac address and then clear.IT WORKED. I didn't have to buy a new modem or a new headset.Bad enough paying for games that rarely work on a console that has struggled since day one,but
now we're paying for problems that the company created by giving incompetent or lazy researched advice.

Now to more current events,skipping the many many petty little problems the xbox one bombards us with constantly. For fathers day, my daughter wanted to buy me the final dlc for fallout 4,Nuka cola world.Now let me interject myself with something positive
here.I am a single father with a daughter and a son.I am retired at 44 mainly by redesigning panographs on trains worldwide.A great joy for me was playing the xbox and the xbox 360 while my children were growing up.This may sound lame to some,but I didn't
have much time back then and I never was a "people" person.So bonding with my daughter and son,whilst playing games, was and still is ,the best time of my life.There are no words to describe the feeling of standing back to back with your siblings,favorite
weapons in hand,perfectly in sinc with other,mowing down hoards of aliens and human scum alike(Borderlands).

So now back to fathers day and fallout.On the thursday my daughter went to purchase the dlc online.That is the only option provided by the xbox company to buy these dlc's, as you cannot buy them seperately from the store.It didn't work.It didn't explain
why but simply said"Contact Microsoft Support"and underneath "payment cannot be processed" Not knowing what to do (my children having given up on the xbox a few years ago and both have the ps4) she was forced to tell me of her present so I could help.First
I contanted the bank.After a brief and professional conversation with my bank manager, he informed me the issue was entirely with the xbox live company,of coarse being microsoft.He knew this because he knew his job.

So now I know what to do. I contant support. I explain my situation,and having to repeatedly deflect the xsp's "It's your bank/card's fault,not ours"attitude and solutions.Finally he gave in and asked me to wait while he asked someone else.That someone else
apparently told him to tell me to delete my profile and start again.I thanked the xsp for it's time and immediated called backed, hoping to get someone more sane.I did. This person actually listened. He didn't spend five minutes passively/aggressively arguing
with me.He simply looked at my profile.After 30 seconds,he saw that the cards on my xbox account were revoked due to "suspicious activities".He couldn't see or explain what the suspicious activities were,but he was very sorry and I would get either a phone
call or an email confirming the reinstatement of the cards.

People,there was no suspicious activity on my card.Rest assured I checked and rechecked.I made my bank manager check and recheck.There was no suspicious activity on any of the cards.Fathers day came and went.There was no phone call.There was no email. In
fact it took five(5) more days before the cards were reinstated.I know this because my daughter checked everyday.And we never ended up getting any phone call or any email.

These reasons and many more is why I think the the support you provide is a joke.It's not an insult.It's a fact.It's also a joke to think I would trust my money to you. I have a bank manager and an accountant,both whom I trust, for that.Your job is computer
games.And lately you seem to struggling with that.I had some one hack into my account four years ago.The bank notified me within the hour. Within four hours the problem was fixed,and they let me know about it.Compare that to how you dealt with a similair but
much more petty problem that didn't even exist.

Here's a final thought for you.For every person that has something so say on these forums there are hundreds,if not thousands of people that do not.The feel the same way but are usually to busy,shy or simply feel it wouldn't matter anyway.Buy they are still
there. Is this really how you want be remembered XBOX

:)

 

Dark Souls Free Items And Help Just Message

You're joking, right? Why necro a thread for a bad joke?

 

problem with xbox 360 slim 250GB

Hey there, have you configured your HDTV settings on the Xbox? This could be one reason why you're not getting any picture.

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Here's what the settings should be:
support.microsoft.com/.../906663