Hey so you guys banned me for a year but I was away from my console and I wasn’t even in...

Bans/suspensions are very rarely instant because they have to be investigated first so you could of been suspended for something you did days or even weeks ago which is why the suspension was issued while you were away from your console.

Hi there! This is Virginia O.

I understand that you are experiencing issues with your account that was temporarily suspended.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

A friendly reminder when it comes to suspension there is a specific Department who handle this matter and they are the Enforcement Team.

To further check on the suspension placed on your account kindly review it here: https://support.xbox.com/en-US/help/family-onli...

If you are getting a suspension that is more than 24-hour, you can make an appeal about this and that is by submitting a case review.

To submit your case review, please be guided with the steps from this page: https://support.xbox.com/en-US/help/family-onli...

Thank you for your cooperation.

Wow Xbox your bots that control bans are absolutely terrible and it’s been like for years upon years, last year of may I got hit with 3 consecutive bans all at one time/ the same time, for a gamer pic that I had on my account for years. Wasn’t able to appeal or anything just instantly perma banned, so you know how much money I invested into that account does that mean anything to you devs, thousands of dollars worth of games down the drain due to your terrible way of contacting xbox safety, I couldn’t even sign in to see what I was banned for it took a whole year for me to see why, and the funny thing is you guys still got the gamer pic on my acc. Laughable how bad the support and ban system is for this console.. since I know you’re just gonna not care and say well a perma ban is a perma ban, still you guys just took my whole 13+ years of gaming away from me and now I’d have to rebuy every game I played. Thanks a lot xbox support and xbox in general you guys are so helpful oh my gosh. I’ll just continue to promote PlayStation at this point in my gaming career.

Init I spent so much money on this Xbox too and they just permanently banned me when the textes wasn’t even mine it’s so stupid Xbox needs to sort this out and un ban me

I don’t think you get what I said the account that got my entire console banned only has 2 messaging suspensions and has never once played any multiplayer it wasn’t constant on this second it was only every now and then that we would message people on it but it wasn’t even harassing or cursing and they gave a 15 day ban for my entire console where I could not even play on my main that is wrong and your wrong my friend on PlayStation says they are a lot more easygoing people can make their usernames profanity and sexual and their gamer pics sony doesn’t ban them over simple messaging they got no proof that account ever harassed anyone on multiplayer cause guess what it’s never even played one 😂 so basically they banned it just over the few messages that we did throughout the years months apart it wasn’t constant they don’t listen to their community they do what they see is fit even banning innocents for another example my best friend got permanently banned when his account has never once messaged anyone and he only had one suspension that is suspicious how they perma banned someone without a explanation I have seen it across the forums people are getting wrongly banned when their accounts have done no offenses.