Hey Microsoft fix your redeem code thing, it doesn't work

I got a Xbox live renewal code, but every time I go to redeem it I get a error. It's really annoying, I even tried renewing it on my computer but I just got an error there too.

:)

 

How to Redeem a Code on Xbox One - QR Code or 25 Character Code

Hey guys! Okay, so you need to figure out how to redeem codes on the Xbox One? Well, there are a few ways of doing this.

1.

• Login to Xbox.com (top right hand side)
• In the top bar, mouse over Xbox Live Gold
• You'll see 'Redeem Code' in the drop down list
• Click 'Redeem' and enter your 25 digit code!

If your code is a game or DLC, it will automatically start downloading once you login to your Xbox, unless you have your Xbox in standby, which will allow it to download right away!


2.

• From the main page of the Xbox One dashboard, scroll to the right to the 'Games' section and select that section -or- If your Kinect is connected, say "Xbox, Use a Code"
• If you have a QR code (that square looking code thing), you can hold it up to your Kinect to redeem it.
• If you have a 25 digit code, in the lower left of the screen, you have the option to "enter the 25-character code." Click that and enter your code. Confirm your code and you're all set!

Your item will automatically download. Enjoy!


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I need assistance with a code from the Gears of War 4 promotion.

Hey Kozak -

That error generally indicates that your Microsoft account doesn't have a billing account established. As the codes you are trying to redeem are Xbox 360 codes, in order to redeem them you need to have a proper billing address on file. If you don't have
one, or aren't sure, check your
Microsoft Commerce account and add one there then try redeeming the codes again.

Let us know how it goes.