Hey I downloaded some skins on Xbox for doom eternal I load up the game and I can’t use any...

Hello Samuel,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello Samuel,

Thank you for posting in Microsoft Community.

We understand you are having issues with your Doom Eternal skins and online connection. There are a few possible reasons why this might happen, and we will try to help you resolve them.

- Make sure that your Xbox console is connected to the internet and that your Xbox Live subscription is active. You can check your network status and subscription details in the Settings menu. If you see any errors or issues, please follow the troubleshooting steps on the screen.

- Check for game updates: Make sure that your game is up-to-date by checking for any available updates. You can do this by going to “My games & apps” > “Games” > “Doom Eternal” > “Manage game & add-ons” > “Updates”.

- Check your entitlements: Ensure that you have the correct entitlements to use the skins you downloaded. You can do this by going to “My games & apps” > “Games” > “Doom Eternal” > “Manage game & add-ons” > “Ready to install”.

-Reinstall the game: If none of the above steps work, try uninstalling and reinstalling the game.

If none of these steps work, please contact Bethesda Support for further assistance. You can find their contact information on their website: Home - Bethesda Support.



I hope this helps! If you’re still having trouble, please let me know we will do our best to help you resolve this issue as soon as possible.

Have a great day!

Sincerely,



Microsoft Community Moderator

I have been able to install other Xbox gamepass games. But when I try to go download DOOM (2016) or Doom Eternal, where the download option would be is where it says upgrade to Ultimate. So I can't download the game.

So, I just resolved the issue with Doom Eternal in the weirdest way.

I had to "re-install" every Xbox App game after reinstalling the Gaming Services package by navigating to the game's page in the Xbox App. I started with Marvel's Guardians of the Galaxy, and that worked just fine. I then tried Doom Eternal, and launching it after "re-installing" it failed with the same error message as before.

I then launched Marvel's Guardians of the Galaxy again, waited for the Launcher to appear, clicked Play, and when that game started up it also launched Doom Eternal for some reason - both games started simultaneously, with Doom starting a moment after Guardians and appearing on top.

I went through the initial setup, logging in, confirmation prompts in Doom, changed the resolution, and quit out. I then also quit out of Guardians. I tried launching Doom Eternal again from the Xbox App, and it started up just fine. So Doom Eternals appears fixed, and I have no idea why launching Guardians of the Galaxy fixed it, but it did.

I am disappointed and confused with how much trouble I've had with games from the Xbox App, considering that Microsoft controls both the OS and the app, particularly when everyone else - from giants like Steam and Ubisoft to small platforms like GOG and Itch.io - have figured out how to digitally distribute games that just work. I suspect it has a lot to do with the Universal Windows Platform that the Xbox App uses.

I was able to solve this. My Xbox app on PC showed a new update for Doom Eternal. But clicking Update in that app didn't do anything.

On opening the Microsoft Store and going to updates, it listed the Doom Eternal update along with a few others. I did a Update all and to my surprise all apps, except Doom Eternal got updated and it remained in my queue.

Then I clicked Get Updates. It found a few more apps to update and this time Doom Eternal update started downloading too. No idea what the trigger is though.