HELPL PLZ,MXbox App for PC reports that it is "Unable To Display Right Now"

Morfeo36723 · Nov 17, 2023

When I open up the Xbox App on my PC, all the games state that they are "Unable to display right now". This is in both the Store and Game Pass, the games I have installed on my PC via the Xbox App do not appear in My Library, and the only thing that appears is the Game Banners for the Featured Games. But if I click on one of these games, then I get an error message stating "Looks like you're stranded....". I have tried to contact support both via phone and the Message a Gamer, and they have both decided not to respond any longer (the phone call option put me on hold for over 30 minutes while they "pull up their tools"). I have tried uninstalling and reinstalling the Xbox App, Xbox Game Services, and Microsoft Store, and I have restarted my PC, with the problem still existing. Does anyone have any ideas on how to fix this?

:)

Morfeo36723

Thank you very much, I was trying these steps and I was able to solve part of my problem.

KhajiBower34

Hello Morfeo36723, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry that you are experiencing this problem with the Xbox application on your PC, but don't worry, don't be discouraged, I will try to help you dear.

Update Windows: Go to Settings > Update & Security > Windows Update and select “Check for updates.” After the updates have downloaded, select “Install now” to start the installation

Update your device drivers: Make sure your system's video card drivers are up to date. Drivers are available from your computer manufacturer's support website

Update the Xbox app and gaming services: Go to Microsoft Store > Library > Updates & Downloads, and check to see if an update is available for the Xbox app or Gaming Services app

Sign in to the Xbox app and store with the same account: Make sure you sign in to the Xbox app and store with the same account you used to purchase the game

Uninstall and reinstall gaming services: Go to Start > Settings > Apps > Apps & features. Select the Xbox app and click Advanced Options. Scroll down and click Repair/Reset

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Tomm_A

Hello Steven T. Beaudrot,

Thank you for the information and truly appreciate for performing the provided troubleshooting steps. We do have other strategy to try.

By the way, can you provide us the version of Windows and Xbox app you are using? To check, press Windows key + R and type winver in the run dialog box and hit enter.

For the meantime, we will try creating a new user account. This will help us identify if the user profile is corrupted. To create a new user profile, see this link: Create a local user or administrator account in Windows - Microsoft Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Steven T. Beaudrot

Yes, as I have previously stated I have tried the steps that you listed quite a few times and it has not helped solve the issue.

Tomm_A

Hello Johnny_Brown,

Greetings!

Thank you for posting in Microsoft Community.

We have noticed that you have posted the same topic and split this to get the proper assistance. It appears that you have issues launching games through Xbox app. Let us help you get to the bottom of this.

If we may ask, what are the troubleshooting steps performed so far? Have performed the troubleshooting steps suggested above?

For the meantime, here are the additional troubleshooting steps that we can perform:

Make sure Windows is up to date

Press the Start button on the taskbar, type settings, and then select Settings.
On Windows 10, select Update & Security. On Windows 11, select Windows Update.
On the Windows Update page, select Check for updates to see if any updates are available

including optional updates for your device.

Once the updates have downloaded, select Install now to start the installation.
Following installation, we recommend that you restart your device so that the latest updates can take effect.

Check your network connection: Ensure that your network connection is stable and fast enough to launch the app. You can check your network status by launching the Xbox app > “Settings” > “Network”

Uninstall and reinstall Gaming Services

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
In Windows PowerShell, type the following command and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
In the same window, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
Restart your device and try to install the game again.

Make sure Xbox Services are running.

Press the Windows key + R shortcut to open the Run dialog box. Type services.msc in the box and press Enter.
In the Services window, scroll down to locate the Xbox Accessory Management Service. Double-click on it to open its Properties.
Use the drop-down menu next to the Startup type to select Automatic. Then, click Apply followed by OK.
Repeat the above steps to change the startup type for these services – Xbox Live Auth Manager, Xbox Live Game Save, and Xbox Live Networking Service to Automatic. After that, restart your PC and sign in to the Xbox app again.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

HELPL PLZ,MXbox App for PC reports that it is "Unable To Display Right Now"